Helpdesk · Beta

LiveHelpNow
API integration

Ship Helpdesk features without building the integration. Full LiveHelpNow API access via Proxy and 60+ MCP-ready tools for AI agents — extend models and mappings to fit your product.

Built for specific customer use cases. Issues are resolved quickly.

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Use Cases

Why integrate with LiveHelpNow

Common scenarios for SaaS companies building LiveHelpNow integrations for their customers.

Enrich CRM records with chat and lead data

CRM and sales enablement platforms can offer their users a native LiveHelpNow connection that automatically creates and enriches contact records from pre-chat surveys, chat transcripts, and visitor sessions — turning support conversations into qualified leads.

Sync support tickets with engineering workflows

Issue trackers and project management SaaS can bridge LiveHelpNow tickets with developer tasks, letting support agents escalate bugs and automatically closing the loop in LiveHelpNow when engineers resolve the issue.

Power BI dashboards and workforce management

Analytics, WFM, and HR platforms can pull granular operator activity, chat statistics, and department-level metrics to forecast staffing, calculate agent payroll, and surface utilization trends inside their own dashboards.

Trigger proactive chat from behavioral signals

E-commerce, product analytics, and personalization tools can use their own behavioral triggers (idle carts, high-intent pages) to fire proactive chat invites in LiveHelpNow, combining their data with LiveHelpNow's chat delivery.

Embed conversational handoff for AI assistants

AI chatbot and virtual agent vendors can hand off conversations into LiveHelpNow with full context, letting human agents pick up where the bot left off without the end customer leaving the chat.

What You Can Build

Ship these features with Truto + LiveHelpNow

Concrete product features your team can ship faster by leveraging Truto’s LiveHelpNow integration instead of building from scratch.

Two-way ticket sync

Mirror LiveHelpNow tickets into your app, update custom fields, post comments, and resolve or reassign tickets bi-directionally using the ticket management endpoints.

Chat-to-lead pipeline

Automatically ingest chat surveys, visitor profiles, and contact lists to create leads in your CRM with the full chat transcript attached as an activity.

Operator performance analytics

Build dashboards that visualize operator activity, login/logout timestamps, chat handling stats, and daily or hourly chat volume per department.

Proactive chat triggers

Expose a workflow builder that lets your users fire LiveHelpNow proactive invites to specific visitors based on events happening in your product.

Unified inbox messaging

Create new chats, post messages, manage typing status, and terminate sessions from your own agent workspace by wrapping the chat and message APIs.

Callback and ticket automation

Automate callback acceptance, assignment, and comment creation, and route tickets based on category, priority, or custom filter options defined in LiveHelpNow.

SuperAI

LiveHelpNow AI agent tools

Comprehensive AI agent toolset with fine-grained control. Integrates with MCP clients like Cursor and Claude, or frameworks like LangChain.

list_all_live_help_now_analytics_bot_funnels

List LiveHelpNow chat bot funnel statistics for a date range. Returns: funnel, live_help_bot, path_hash, resulted_in_chat, times_taken. Required: date_from, date_to (both YYYY-MM-DD).

list_all_live_help_now_analytics_chat_info

List LiveHelpNow chat info records for a date range. Returns each chat with chat_session_id, accepted_time, start_time, end_time, chat_tags, operator_email, and visitor_id. Required: date_from, date_to (both YYYY-MM-DD).

list_all_live_help_now_analytics_chat_stats_by_hour

List LiveHelpNow hourly chat statistics — handled chats, dropped chats and offline requests broken down by hour of the day, one entry per department. Returns: chats_by_hour, dropped_chats_by_hour, offline_requests_by_hour. Required: date_from, date_to.

get_single_live_help_now_analytics_chat_survey_detail_by_id

Get LiveHelpNow chat survey details for a specific survey by id. Returns the survey's question-and-answer pairs: label (the survey question) and answer (the survey answer). Required: id.

list_all_live_help_now_analytics_chat_surveys

List LiveHelpNow chat survey submissions for a given date range. Returns: chat_session_detail_id, notes, submit_date, survey_id, survey_submission_id, visitor_id. Required: date_from, date_to (both in YYYY-MM-DD format).

list_all_live_help_now_analytics_contact_list

List LiveHelpNow chat contact list data for a given date range. Returns: AgentEmail, ChatID, ChatInitiatedBy, ChatLaunchedAt, ChatTime, Country, Custom1, Custom2, Custom3, Department, Detail1, Detail2, Detail3, Detail4, HostName, IPAddress, SurveyComment, SurveyName, SurveyQuestion1, and 9 more. Required: date_from, date_to (YYYY-MM-DD format).

list_all_live_help_now_analytics_contact_nav_list

List LiveHelpNow chat contact navigation data showing which pages each contact visited. Returns: AgentEmail, ChatID, Detail1, Detail2, Detail3, Detail4, Page, VisitTime, VisitorID. Required: date_from, date_to (YYYY-MM-DD format).

list_all_live_help_now_analytics_daily_account_chat_statistics

List daily account-level chat statistics in LiveHelpNow for a date range. Returns: abandoned_chats, auto_invitations_accepted, auto_invitations_shown, average_greet_time, average_wait_time, avg_session_chat_time, chat_sessions, chat_time, chats_handled, date, name, and 12 more. Required: date_from, date_to (both in YYYY-MM-DD format).

list_all_live_help_now_analytics_daily_chatters

List daily chatters data for the LiveHelpNow account, one record per chat visitor for the given day. Returns each chatter's @VisitorID, ChatTime, Country, DepartmentName, HostName, Referrer, visitor custom info, and pre-chat fields. Required: date_from, date_to (YYYY-MM-DD).

list_all_analytics_daily_department_chat_statistics

List LiveHelpNow daily department chat statistics between date_from and date_to (YYYY-MM-DD format), with one record per department per day. Returns: abandoned_chats, auto_invitations_accepted, avg_chat_time, avg_greet_time, avg_wait_time, chat_sessions, date, department_id, department_name, and 13 more. Required: date_from, date_to.

list_all_live_help_now_analytics_operator_activity

List a LiveHelpNow operator's online and offline activity for a date range. Returns activity entries with action and date. Required: operator_id, date_from, date_to (YYYY-MM-DD format).

list_all_live_help_now_analytics_operator_stats

List daily operator statistics for a LiveHelpNow operator. Returns: date, avg_chat_time_sec, avg_customer_wait_time_sec, avg_response_time_sec, chat_tranfers, chats_missed, proactive_chat_requests, total_chats, total_online_time, utilized_on_chat, and 2 more. Required: operator_id, date_from, date_to (both YYYY-MM-DD).

list_all_live_help_now_analytics_operators_activity

List online and offline activity for LiveHelpNow operators over a date range. Returns each operator's activity entries (action, timestamp), departments, and name, keyed by operator id. Required: date_from, date_to in YYYY-MM-DD format.

list_all_live_help_now_analytics_operators_stats

List daily operator statistics in LiveHelpNow over a date range. Returns an object keyed by operator_id, each entry containing the operator's name and a daily stats array with avg_chat_time_sec, total_chats, total_online_time and utilization. Required: date_from, date_to (YYYY-MM-DD).

get_single_live_help_now_analytics_ticket_survey_detail_by_id

Get the details of a ticket survey in LiveHelpNow by id. Returns the survey questions and answers: label, answer. Required: id.

list_all_live_help_now_analytics_ticket_surveys

List ticket surveys in LiveHelpNow submitted within a given date range. Returns: comment_id, department_id, notes, submit_date, survey_id, survey_submission_id, ticket_id. Required: date_from, date_to (both YYYY-MM-DD).

update_a_live_help_now_attachment_by_id

Update a LiveHelpNow attachment's context assignment, tying the attachment to a chat or ticket. Returns: message, status. Required: id, system, context_id.

live_help_now_attachments_upload_context

Upload a file to LiveHelpNow and link it to a chat session. Returns the attachment payload: chatMessage, createdTime, fromName, messageId, messageSubType, messageType, operatorId. Required: system, chat_session_id, name, length, data.

live_help_now_attachments_upload_system

Upload a new file attachment for a LiveHelpNow system (chat, ticket, or callback); the attachment is not assigned to a context. Returns: attachment_id, url. Required: system, name, length, data.

live_help_now_callbacks_accept

Accept a pending LiveHelpNow callback on behalf of an operator. Returns: department_id, message. Required: callback_id, operator_id.

live_help_now_callbacks_create_comment

Add a comment to a LiveHelpNow callback. Returns: message, status. Required: callback_id, comment, comment_type (notes_added or closed), operator_id.

live_help_now_callbacks_assign

Assign a LiveHelpNow callback to an operator and department. Returns: department_id, message. Required: callback_id, operator_id, department_id.

get_single_live_help_now_callback_by_id

Get a LiveHelpNow callback by id. Returns the callback record with id, title, status, assigned_operator_name, department_name, created_time, actions, fields, notes, and tags. Required: id.

live_help_now_callbacks_list_filter_options

List the available filter options for LiveHelpNow callback filters. Returns the assigned_to filter field with its selectable options (name, value) and input type.

live_help_now_callbacks_list_filters

List LiveHelpNow callback filters for a given operator. Returns: filter_id, filter_name, is_current. Required: operator_id.

live_help_now_callbacks_search

Search LiveHelpNow callbacks using a generic search term. Returns: id, title, subtitle, status, assigned_operator, assigned_operator_name, country_code, created_by, created_time, department_name, fields, visitor_id. Required: search_term.

list_all_live_help_now_callbacks

List LiveHelpNow callbacks for your account. Returns: id, title, subtitle, status, assigned_operator, assigned_operator_name, country_code, created_by, created_time, department_name, fields, visitor_id.

delete_a_live_help_now_callback_by_id

Delete a LiveHelpNow callback by id. Returns the confirmation message and system status of the deletion. Required: id.

live_help_now_callbacks_reassign

Reassign a LiveHelpNow callback to an operator. Returns: department_id, message. Required: callback_id, operator_id, department_id.

list_all_live_help_now_canned_response_sets

List available canned response sets in LiveHelpNow. Returns: enabled, id, name, order, parent_id.

list_all_live_help_now_canned_response_items

List canned response items for a given canned set in LiveHelpNow. Returns: enabled, id, message, order, title. Required: canned_set_id.

live_help_now_chats_accept

Have an operator accept a chat in LiveHelpNow. Returns: message, status. Required: chat_id.

create_a_live_help_now_chat

Create a new chat session in LiveHelpNow. Returns the session-start response from LiveHelpNow as an opaque payload; the upstream documentation does not enumerate its fields.

live_help_now_chats_list_history

List previous messages for a LiveHelpNow chat session. Returns each message with messageId, message, createdBy, createdTime, messageType, messageSubType, and visitorId. Required: chat_id, limit, ending_message_id.

live_help_now_chats_list_messages

List messages for a LiveHelpNow chat session. Returns each message with messageId, message, createdBy, createdTime, and messageType. Required: chat_id.

live_help_now_chats_create_message

Post a new message into a LiveHelpNow chat session. Returns: chatMessage, createdTime, fromName, messageId, messageSubType, messageType, operatorId. Required: chat_id, message.

live_help_now_chats_proactive_invite

Send a visitor a proactive chat invitation in LiveHelpNow. Returns the sent invite details: chatMessage, createdTime, fromName, messageId, messageSubType, messageType, operatorId. Required: message, visitor_id.

live_help_now_chats_reassign

Reassign a LiveHelpNow chat to a different department or operator by chat id. Returns: message, status. Required: chat_id, department_id.

live_help_now_chats_set_typing_status

Set the typing status for the operator or visitor in a LiveHelpNow chat session by chat id. Returns the typing status payload and the system response status. Required: chat_id, status.

live_help_now_chats_terminate

Terminate a LiveHelpNow chat session by chat id. Returns: message, status. Required: chat_id.

list_all_live_help_now_client_status

Get the online status of your LiveHelpNow account. Returns: status.

list_all_live_help_now_departments

List departments for your LiveHelpNow account. Returns: department_id, department_name, department_description, department_email, operators, hours.

get_single_live_help_now_department_by_id

Get the online status for a specific LiveHelpNow department by id. Returns the department's current status, which will be online or offline. Required: id.

live_help_now_tickets_accept

Accept a LiveHelpNow ticket by id, claiming it for handling. Returns the accept data: department_id, message. Required: ticket_id.

live_help_now_tickets_acknowledge

Acknowledge a LiveHelpNow ticket by id. Returns: message, status. Required: ticket_id.

live_help_now_tickets_assign

Assign a LiveHelpNow ticket to a department, optionally to a specific operator. Returns: message, status. Required: ticket_id, department_id.

delete_a_live_help_now_ticket_by_id

Delete a LiveHelpNow ticket by id. Returns: message, status. Required: id.

live_help_now_tickets_reassign

Reassign a LiveHelpNow ticket to a different department, optionally to a specific operator. Returns: message, status. Required: ticket_id, department_id.

live_help_now_tickets_resolve

Resolve a LiveHelpNow ticket by providing the solution. Returns: message, status. Required: ticket_id, solution, comment_type (must be "resolved").

get_single_live_help_now_ticket_by_id

Get a single LiveHelpNow ticket by id. Returns the full ticket record including id, title, status, priority, category, submitter name and email, tags, and created/updated times. Required: id.

live_help_now_tickets_search

Search LiveHelpNow tickets for your account using a generic search term. Returns tickets with id, title, status, priority, email, tags, and more. Required: search_term.

live_help_now_tickets_tag

Add or remove a tag on a LiveHelpNow ticket. Returns: message, status. Required: ticket_id, tag_id, action ("add" or "delete").

update_a_live_help_now_ticket_by_id

Update a single field on a LiveHelpNow ticket. Returns: message, status. Required: id, field_id, value.

list_all_live_help_now_tickets

List tickets for a LiveHelpNow account. Returns: id, title, body, status, priority, category, source, email, name, country_code, created_time, updated_time, acknowledged, assigned_to, assigned_to_name, client_id, has_attachments, tags, visitor_id. Supports ordering by date_created, action_date, or id.

live_help_now_tickets_create_comment

Add a comment to a specified LiveHelpNow ticket. Returns: message, status. Required: ticket_id, comment.

list_all_live_help_now_visitors

List visitors for your LiveHelpNow account. Returns each visitor's id, full_name, email, browser, current_page, chat_state, and state. Required: filter_id, operator_id.

get_single_live_help_now_visitor_by_id

Get detailed information for a specific LiveHelpNow visitor by id. Returns: details, notes. Required: id.

live_help_now_visitors_invite

Invite a visitor to a chat in LiveHelpNow. Returns: message, status. Required: visitor_id.

update_a_live_help_now_visitor_by_id

Update a LiveHelpNow visitor's custom information by id. Returns: message, status. Required: id, visitor_id, custom_info_1, custom_info_2, custom_info_3.

list_all_live_help_now_ticket_categories

List the ticket categories configured in LiveHelpNow. Returns the complete category lookup records, each with its id and category_name. Takes no parameters.

list_all_live_help_now_ticket_filter_options

List ticket filter options in LiveHelpNow. Returns the filter option data keyed by filter name (e.g. acknowledged, title), each with its filter type and available options (name, value).

list_all_live_help_now_ticket_filters

List LiveHelpNow ticket filters. Returns each filter with its filter_id, filter_name, and is_current flag.

list_all_live_help_now_ticket_priorities

List ticket priorities in LiveHelpNow. Returns each priority with its id and priority_name (e.g. 6 / High). No required parameters.

list_all_live_help_now_visitor_activity

List visitor activity records in LiveHelpNow. Returns each record's id and an attributes object whose remaining fields are defined upstream; the field-level breakdown is not enumerated in the API docs.

Why Truto

Why use Truto’s MCP server for LiveHelpNow

Other MCP servers give you a static tool list for one app. Truto gives you a managed, multi-tenant MCP infrastructure across 850+ integrations.

Auto-generated, always up to date

Tools are dynamically generated from curated documentation — not hand-coded. As integrations evolve, tools stay current without manual maintenance.

Fine-grained access control

Scope each MCP server to read-only, write-only, specific methods, or tagged tool groups. Expose only what your AI agent needs — nothing more.

Multi-tenant by design

Each MCP server is scoped to a single connected account with its own credentials. The URL itself is the auth token — no shared secrets, no credential leaking across tenants.

Works with every MCP client

Standard JSON-RPC 2.0 protocol. Paste the URL into Claude, ChatGPT, Cursor, or any MCP-compatible agent framework — tools are discovered automatically.

Built-in auth, rate limits, and error handling

Tool calls execute through Truto’s proxy layer with automatic OAuth refresh, rate-limit handling, and normalized error responses. No raw API plumbing in your agent.

Expiring and auditable servers

Create time-limited MCP servers for contractors or automated workflows. Optional dual-auth requires both the URL and a Truto API token for high-security environments.

How It Works

From zero to integrated

Go live with LiveHelpNow in under an hour. No boilerplate, no maintenance burden.

Link your customer’s LiveHelpNow account

Use Truto’s frontend SDK to connect your customer’s LiveHelpNow account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.

We handle authentication

Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.

Call our API, we call LiveHelpNow

Truto’s Proxy API is a 1-to-1 mapping of the LiveHelpNow API. You call us, we call LiveHelpNow, and pass the response back in the same cycle.

Unified response format

Every response follows a single format across all integrations. We translate LiveHelpNow’s pagination into unified cursor-based pagination. Data is always in the result attribute.

FAQs

Common questions about LiveHelpNow on Truto

Authentication, rate limits, data freshness, and everything else you need to know before you integrate.

How does authentication to LiveHelpNow work through Truto?

Truto handles the LiveHelpNow authentication flow and credential storage for you. Your end users connect their LiveHelpNow account once through Truto's connect flow, and Truto manages token refresh and secure storage so you never touch raw credentials.

Can we both read and write ticket data?

Yes. The integration supports listing and retrieving tickets, updating ticket fields, accepting, acknowledging, assigning, reassigning, resolving, tagging, deleting, and posting comments — enabling full bi-directional ticket workflows.

What analytics data can we pull for reporting use cases?

You can access daily and hourly chat statistics at the account and department level, operator activity and stats, bot funnels, chat info, chatter lists, chat surveys, ticket surveys, and contact lists — enough to power WFM, CSAT, and BI dashboards.

Can we trigger proactive chats from external events?

Yes. The proactive invite endpoint lets you push a chat prompt to a specific visitor in LiveHelpNow based on triggers from your own product, such as cart abandonment or time-on-page thresholds.

How fresh is the data — is it polling or real-time?

The LiveHelpNow integration is request-based, so your app pulls data on demand or on a polling schedule you define. Truto normalizes pagination and request handling so you can poll frequently without managing API quirks.

Do you support ticket categories, priorities, and custom filters?

Yes. There are dedicated endpoints to list ticket categories, priorities, ticket filters, and filter options, so you can respect each customer's LiveHelpNow configuration when building routing and views.

LiveHelpNow

Get LiveHelpNow integrated into your app

Our team understands what it takes to make a LiveHelpNow integration successful. A short, crisp 30 minute call with folks who understand the problem.