Helpdesk
Desk365
API integration
Ship Helpdesk features without building the integration. Full Desk365 API access via Proxy — extend models and mappings to fit your product.
Talk to usUse Cases
Why integrate with Desk365
Common scenarios for SaaS companies building Desk365 integrations for their customers.
Automate client billing from helpdesk time entries
PSA and billing platforms can pull time entries and ticket data from their customers' Desk365 instances to automatically calculate billable hours per client and generate accurate invoices without manual data entry.
Monitor customer health with ticket sentiment and CSAT data
Customer success platforms can ingest Desk365 survey scores and full conversation histories to run sentiment analysis, flag at-risk accounts, and give CS teams a unified view of support-driven churn signals.
Power AI search with helpdesk knowledge base articles
AI copilot and enterprise search products can sync Desk365 Knowledge Base articles into their RAG pipelines, enabling employees to get instant, accurate answers sourced from their company's own IT support documentation.
Sync support tickets with developer issue trackers
Bug tracking and engineering workflow tools can offer two-way sync between Desk365 tickets and developer issues, so bug reports from end users flow seamlessly into sprint backlogs and resolutions propagate back to close the loop.
Enrich CRM contacts with helpdesk interaction context
CRM and identity platforms can sync Desk365 contacts and companies—including custom fields—to ensure sales and support teams always have up-to-date customer context without toggling between systems.
What You Can Build
Ship these features with Truto + Desk365
Concrete product features your team can ship faster by leveraging Truto’s Desk365 integration instead of building from scratch.
Two-way ticket sync with status propagation
Automatically create and update issues in your platform when Desk365 tickets are created or resolved, and push resolution status back to Desk365 including custom field updates like release version.
Automated time-entry-based invoice generation
Pull agent time entries from Desk365 grouped by company and ticket to generate detailed, auditable invoices inside your billing or PSA product.
Knowledge Base article ingestion pipeline
Sync Desk365 KB categories, folders, and articles on a scheduled basis to feed your AI search index or external help center with always-current documentation.
CSAT and survey score dashboard
Aggregate Desk365 survey responses alongside ticket metadata to surface customer satisfaction trends and SLA breach patterns in your analytics product.
Conversation history export for AI training
Extract full HTML conversation threads—including agent notes and replies—from Desk365 tickets to train sentiment models or populate AI-assisted response suggestions.
Contact and company sync with custom field mapping
Keep your platform's contact records in sync with Desk365, mapping standard and custom fields (using the cf_ prefix) to maintain a single source of truth for customer data.
How It Works
From zero to integrated
Go live with Desk365 in under an hour. No boilerplate, no maintenance burden.
Link your customer’s Desk365 account
Use Truto’s frontend SDK to connect your customer’s Desk365 account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.
We handle authentication
Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.
Call our API, we call Desk365
Truto’s Proxy API is a 1-to-1 mapping of the Desk365 API. You call us, we call Desk365, and pass the response back in the same cycle.
Unified response format
Every response follows a single format across all integrations. We translate Desk365’s pagination into unified cursor-based pagination. Data is always in the result attribute.
FAQs
Common questions about Desk365 on Truto
Authentication, rate limits, data freshness, and everything else you need to know before you integrate.
Is a Desk365 integration available on Truto today?
Desk365 is not pre-built yet but can be built on request. Truto builds and ships new integrations quickly, handling auth, pagination, and API-specific quirks so you don't have to.
What API version does Desk365 use and what authentication method is required?
Desk365 uses a Version 3 REST API following the OpenAPI 3.0 standard. Authentication is API-key based, where each Desk365 instance provides a key that your end users would supply when connecting their account through Truto.
How does pagination work when pulling large datasets from Desk365?
Desk365's API supports page sizes of 30, 50, or 100 items per request. Truto handles pagination automatically, so your application receives complete datasets without managing page cursors or offsets.
How are custom fields handled in the Desk365 API?
Custom fields on Tickets, Contacts, and Companies are returned with a cf_ prefix (e.g., cf_release_version). When updating custom fields via PUT requests, you must also use this cf_ prefix. Truto can normalize these fields into your data model.
Can I access archived tickets through the Desk365 API?
Yes, but Desk365 does not have a dedicated archive endpoint. Archived tickets are accessed by querying the main tickets endpoint with appropriate filters. Truto abstracts this so you get a consistent interface regardless of ticket state.
What data can I extract from Desk365 for analytics or AI use cases?
The Desk365 V3 API exposes tickets, full conversation histories (in HTML), Knowledge Base articles with categories and folders, time entries, surveys with CSAT scores, contacts, and companies—all with custom field support. This covers most BI, AI training, and workflow automation scenarios.
Desk365
Get Desk365 integrated into your app
Our team understands what it takes to make a Desk365 integration successful. A short, crisp 30 minute call with folks who understand the problem.
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