Helpdesk · Beta

Deskpro
API integration

Ship Helpdesk features without building the integration. Full Deskpro API access via Proxy — extend models and mappings to fit your product.

Built for specific customer use cases. Issues are resolved quickly.

Talk to us

Use Cases

Why integrate with Deskpro

Common scenarios for SaaS companies building Deskpro integrations for their customers.

01

Enrich support tickets with external product context

SaaS companies building IT asset management, billing, or subscription tools can automatically inject relevant customer data into Deskpro tickets via internal notes and custom fields, so agents never have to context-switch or ask redundant questions.

02

Calculate customer health scores from ticket data

Customer success platforms can pull open tickets, SLA breach rates, and ticket severity distributions per organization from Deskpro to power automated health scoring and churn-risk alerts for account managers.

03

Power AI triage and draft responses on new tickets

AI support SaaS products can listen for new Deskpro tickets, analyze message content for intent and sentiment, and post drafted responses or triage recommendations as internal notes — cutting agent resolution time significantly.

04

Sync customer and organization records bidirectionally

CRM and customer data platforms need to keep Deskpro Users and Organizations in sync with their own records so that changes to account tier, contact info, or ownership are reflected in ticket routing and SLA policies without manual intervention.

05

Trigger external escalation workflows from ticket events

Incident management and DevOps SaaS products can react to high-severity Deskpro ticket creation to automatically page on-call engineers, create mirrored issues in bug trackers, or kick off remediation runbooks.

What You Can Build

Ship these features with Truto + Deskpro

Concrete product features your team can ship faster by leveraging Truto’s Deskpro integration instead of building from scratch.

01

Automated ticket creation from external alerts

Programmatically create Deskpro tickets from monitoring, billing, or security alerts so issues surface in the helpdesk without manual entry.

02

Internal note injection for agent context

Post hidden internal notes onto tickets containing AI-generated drafts, sentiment warnings, or enriched customer data that agents see without the end-user being notified.

03

Two-way organization and user sync

Keep Deskpro Users and Organizations continuously synchronized with your SaaS product's customer records, including custom fields like account tier or contract value.

04

Ticket routing and assignment engine

Update ticket agent or agent group assignments via API based on external logic such as skill-based routing, workload balancing, or account ownership rules from your platform.

05

Knowledge base article search for AI deflection

Query Deskpro's knowledge base articles to feed into your AI support product's retrieval pipeline, enabling automated self-service responses grounded in existing help content.

06

SLA and ticket analytics dashboard

Pull ticket status, urgency, custom fields, and SLA metrics from Deskpro to render support performance dashboards inside your own product for customer success or operations teams.

How It Works

From zero to integrated

Go live with Deskpro in under an hour. No boilerplate, no maintenance burden.

01

Link your customer’s Deskpro account

Use Truto’s frontend SDK to connect your customer’s Deskpro account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.

02

We handle authentication

Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.

03

Call our API, we call Deskpro

Truto’s Proxy API is a 1-to-1 mapping of the Deskpro API. You call us, we call Deskpro, and pass the response back in the same cycle.

04

Unified response format

Every response follows a single format across all integrations. We translate Deskpro’s pagination into unified cursor-based pagination. Data is always in the result attribute.

FAQs

Common questions about Deskpro on Truto

Authentication, rate limits, data freshness, and everything else you need to know before you integrate.

What authentication methods does Deskpro's API support?

Deskpro's REST API v2 supports API key authentication (token-based, tied to an agent account) and OAuth 2.0 for third-party app integrations. Truto can manage either auth flow on your behalf, handling token storage and refresh.

Does Deskpro support webhooks for real-time event notifications?

Yes. Deskpro supports configurable webhooks that fire on events like ticket creation, status changes, and new messages. This enables event-driven architectures where your SaaS reacts to helpdesk activity in near real-time.

Can I read and write custom fields on Deskpro tickets and users?

Yes. Deskpro's API exposes custom fields on Tickets, Users, and Organizations. You can read custom field values when fetching objects and set them when creating or updating records, which is essential for enrichment and routing workflows.

Are there rate limits on the Deskpro API?

Deskpro applies rate limits that vary by deployment type (Cloud vs. On-Premise). Cloud instances enforce per-minute request caps. Truto handles pagination and can implement request throttling to keep your integration within limits.

Is a Truto Unified API available for Deskpro today?

Deskpro is not yet mapped to a Truto Unified API. However, Truto builds integrations on request. Once built, you get normalized access to Deskpro's Tickets, Users, Organizations, Messages, and other objects alongside other helpdesk providers through a single schema.

Does the integration work with on-premise Deskpro deployments?

Deskpro's API is available on both cloud and on-premise installations. For on-premise or private cloud deployments, connectivity depends on network accessibility. Truto can work with your team to configure secure access to self-hosted Deskpro instances.

DeskproAPI integration