Ticketing
Trengo
API integration
Ship Ticketing features without building the integration. Full Trengo API access via Proxy, normalized data through Unified APIs — extend models and mappings to fit your product.
Talk to usUse Cases
Why integrate with Trengo
Common scenarios for SaaS companies building Trengo integrations for their customers.
Enrich agent context with external customer data
SaaS platforms that manage customer profiles, subscriptions, or order data can push relevant context into Trengo Contacts and custom Fields, giving support agents immediate visibility without leaving their inbox.
Automate ticket creation from external system events
Billing, logistics, or operations platforms can programmatically create Tickets in Trengo when critical events occur — like a failed payment or a delayed shipment — ensuring the right Team picks up the conversation proactively.
Sync ticket lifecycle for cross-platform workflows
Project management or escalation tools can read and update Ticket Status, Tags, and Comments in Trengo to keep external tasks and support threads in lockstep, closing the loop between engineering and customer-facing teams.
Power AI-driven QA and conversation analytics
AI and analytics SaaS products can ingest Tickets, Comments, and Attachments from Trengo to score agent performance, detect churn risk, and write back Tags or internal notes to trigger real-time interventions.
Map agent identities for intelligent routing
Workforce management or CRM platforms can pull Users and Teams from Trengo to build routing rules that automatically assign tickets based on agent skills, availability, or customer tier.
What You Can Build
Ship these features with Truto + Trengo
Concrete product features your team can ship faster by leveraging Truto’s Trengo integration instead of building from scratch.
Two-way ticket status sync
Automatically update Trengo Ticket Status when a linked task is resolved in your platform, and reflect Trengo status changes back into your app in real time.
Contextual sidebar enrichment via custom Fields
Push structured data like booking IDs, subscription tiers, or order totals into Trengo Contact Fields so agents see rich context without switching tools.
Internal note injection for cross-team collaboration
Post Comments as internal notes on Trengo Tickets to relay backend information — like refund approvals or escalation updates — directly to agents without exposing it to customers.
Auto-tagging engine for ticket categorization
Write Tags to Trengo Tickets based on your platform's AI classification or business rules, enabling automated triage and reporting inside the Trengo inbox.
Agent and Team directory sync
Pull Users and Teams from Trengo into your platform to power assignment rules, capacity planning dashboards, or identity mapping across systems.
Event-driven proactive ticket creation
Generate new Trengo Tickets assigned to specific Teams with pre-populated Tags and Fields when your system detects actionable events like payment failures or SLA breaches.
Unified APIs
Unified APIs for Trengo
Skip writing code for every integration. Use Truto’s category-specific Unified APIs out of the box or customize the mappings with AI.
Unified User Directory API
Unified Ticketing API
Attachments
Attachments are the files associated with a ticket or a comment.
Comments
Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.
Contacts
Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.
Fields
Fields represent the attributes defined for various entities in the underlying product. Depending on the underlying product, custom attributes can be defined by a User on various entities like Ticket, Contact, etc. is_user_defined attribute within Field can be used to differentiate between custom and system defined Fields.
Tags
Tags represent a common classification approach used in various ticketing systems. A Ticket may have one or more Tags associated with them.
Teams
Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams.
Ticket Status
Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status.
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Users
Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.
How It Works
From zero to integrated
Go live with Trengo in under an hour. No boilerplate, no maintenance burden.
Link your customer’s Trengo account
Use Truto’s frontend SDK to connect your customer’s Trengo account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.
We handle authentication
Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.
Call our API, we call Trengo
Truto’s Proxy API is a 1-to-1 mapping of the Trengo API. You call us, we call Trengo, and pass the response back in the same cycle.
Unified response format
Every response follows a single format across all integrations. We translate Trengo’s pagination into unified cursor-based pagination. Data is always in the result attribute.
FAQs
Common questions about Trengo on Truto
Authentication, rate limits, data freshness, and everything else you need to know before you integrate.
What Unified APIs does Truto support for Trengo?
Trengo is mapped to the Unified Ticketing API (Tickets, Ticket Status, Comments, Contacts, Attachments, Fields, Tags, Teams, Users) and the Unified User Directory API (Users, Groups, Roles). Specific tools are built on request — contact Truto to discuss your requirements.
How does authentication work for Trengo through Truto?
Trengo's API uses API key-based authentication. Truto handles credential storage and token management so your end users can connect their Trengo accounts securely without you building auth flows from scratch.
Can I read and write custom fields on Trengo Contacts and Tickets?
Yes. The Unified Ticketing API's Fields and Contacts resources allow you to both read existing custom field values and write data into them, enabling context enrichment workflows like pushing booking IDs or subscription tiers into Trengo.
Does the integration support both reading and creating Tickets?
Yes. Through the Unified Ticketing API you can list and read existing Tickets, create new ones, and update properties like Ticket Status, Tags, and assigned Teams.
How does Truto handle pagination and rate limits for the Trengo API?
Truto abstracts away Trengo's pagination and rate limiting. When you query the Unified API, Truto manages cursor-based or offset pagination and respects Trengo's rate limits with automatic retry logic, so you get consistent results without writing defensive code.
Are Trengo tools available today or built on request?
Trengo integration tools are currently built on request. Truto can scope and deliver the specific resources and operations you need quickly — reach out to discuss your use case and timeline.
Trengo
Get Trengo integrated into your app
Our team understands what it takes to make a Trengo integration successful. A short, crisp 30 minute call with folks who understand the problem.
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