Gorgias

Gorgias

API integration

Expand your

Helpdesk

integrations with the

Gorgias

API integration.

Perform all CRUD operations through our Proxy and Unified APIs.

Perform all CRUD operations through our Proxy and Unified APIs.

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Trusted by world-class product and engineering teams

  • Claira
  • Senja
  • springworks
  • TruvaAI
  • Sprinto
  • Dos&Co
  • Spendflo
  • Dos&Co
  • ZenAdmin
  • Cloudficient

Trusted by world-class product and engineering teams

  • Claira
  • Senja
  • Springworks
  • TruvaAI
  • Sprinto
  • SaaSMonk
  • Spendflo
  • Dos&Co
  • ZenAdmin
  • Cloudficient
  • Findr

Building AI Agents for

Gorgias

?

Explore SuperAI

Building Scalable Integrations?

Explore Unified APIs

Building AI Agents for

Gorgias

?

Explore SuperAI

Building Scalable Integrations?

Explore Unified APIs

superAI

Comprehensive Gorgias AI Agent toolset with fine-grained access control and MCP Server capabilities. Gorgias MCP Servers works seamlessly with Cursor and Claude AI editors for immediate consumption. Integrates with all popular LLM frameworks including LangChain and PyDantic for advanced AI orchestration.

update_a_gorgias_ticket_field_value_by_id

Update a specific ticket's custom field value in Gorgias. Requires ticket_id and id. Returns field d…

list_all_gorgias_view_items_search

List view's items for view with id in Gorgias. Returns items with fields including id, subject, cust…

get_single_gorgias_account_by_id

Get information about your account in Gorgias. Returns created_datetime, deactivated_datetime, domai…

update_a_gorgias_customer_field_by_id

Update a customer's custom fields values in Gorgias using customer_id. Returns updated fields includ…

list_all_gorgias_attachments

Retrieves a list of messages, each of which may contain attachments. This endpoint is used to access…

gorgias_attachments_download

Downloads a specific attachment file using the file's direct path, which is typically provided in th…

create_a_gorgias_widget

Create a widget in Gorgias with required template and type. Returns id, context, created_datetime, d…

update_a_gorgias_widget_by_id

Update a widget by id in Gorgias. Returns the updated widget including id, context, created_datetime…

delete_a_gorgias_widget_by_id

Delete a widget by id in Gorgias. Returns no content on success.…

get_single_gorgias_voice_call_event_by_id

Get information about a specific voice call event in Gorgias using id. Returns id, type, account_id,…

list_all_gorgias_widgets

List all widgets in Gorgias. Returns id, context, created_datetime, deactivated_datetime, app_id, or…

get_single_gorgias_widget_by_id

Get information about a specific widget in Gorgias. Requires id. Returns id, context (ticket, custom…

list_all_gorgias_voice_calls

List voice calls filtered by ticket_id in Gorgias. Returns id, integration_id, ticket_id, phone_numb…

get_single_gorgias_voice_call_by_id

Get information about a specific voice call in Gorgias by id. Returns fields including id, integrati…

list_all_gorgias_voice_call_recordings

List voice call recordings in Gorgias filtered by optional call_id. Returns id, call_id, external_id…

delete_a_gorgias_voice_call_recording_by_id

Delete a voice call recording by id in Gorgias. Returns no content if successful.…

list_all_gorgias_voice_call_events

List voice call events in Gorgias. Returns fields id, type, account_id, call_id, user_id, customer_i…

get_single_gorgias_voice_call_recording_by_id

Get a voice call recording by id in Gorgias. Returns id, call_id, external_id, url, duration, type,…

list_all_gorgias_statistics

Retrieve the data of a statistic by name in Gorgias. Requires name and filters. Returns data with ax…

gorgias_statistics_download

Download CSV-formatted data of a statistic in Gorgias. Requires name of the statistic and filters ob…

update_a_gorgias_satisfaction_survey_by_id

Update a satisfaction survey by id in Gorgias. Returns the updated survey including id, body_text, c…

list_all_gorgias_satisfaction_survey

List satisfaction surveys filtered by ticket_id in Gorgias. Returns id, body_text, created_datetime,…

create_a_gorgias_satisfaction_survey

Create a new satisfaction survey in Gorgias with required parameters customer_id and ticket_id. Retu…

get_single_gorgias_satisfaction_survey_by_id

Get a satisfaction survey by id in Gorgias. Returns id, body_text (customer comment), created_dateti…

create_a_gorgias_view

Create a view in Gorgias with required slug. Returns id, category, created_datetime, decoration (emo…

update_a_gorgias_view_by_id

Update a view by id in Gorgias. Returns the updated view including id, category, created_datetime, d…

get_single_gorgias_view_by_id

Get information about a specific view in Gorgias by id. Returns fields including id, category, creat…

gorgias_view_items_search

List view's items for view with id. Returns items ordered by view's attribute with fields including…

delete_a_gorgias_integration_by_id

Delete an integration by id in Gorgias. Note that integrations used in rules or other integrations c…

list_all_gorgias_events

List events filtered by created_datetime, object_id, object_type, and types in Gorgias. Returns even…

get_single_gorgias_event_by_id

Get information about a specific event in Gorgias by id. Returns event fields including id, context…

delete_a_gorgias_view_by_id

Delete a view by id in Gorgias. Requires the id of the view to delete.…

get_single_gorgias_integration_by_id

Get integration details by id in Gorgias. Returns id, name, type, created_datetime, updated_datetime…

create_a_gorgias_integration

Create an integration in Gorgias with required name and type. Returns id, created_datetime, updated_…

update_a_gorgias_integration_by_id

Update an integration by id in Gorgias. Returns the updated integration including id, created_dateti…

delete_a_gorgias_macro_by_id

Delete a macro by id in Gorgias. Requires id.…

update_a_gorgias_macro_by_id

Update a macro by id in Gorgias. Returns id, external_id, name, intent, language, usage, actions, cr…

get_single_gorgias_macro_by_id

Get information about a specific macro in Gorgias by id. Returns fields including id, external_id, n…

list_all_gorgias_macros

List macros with parameters tags, languages, message_id, order_by, search, ticket_id, number_predict…

create_a_gorgias_macro

Create a macro in Gorgias with required name, and optional external_id, intent, language, and action…

list_all_gorgias_integrations

List integrations with optional parameters order_by, and type in Gorgias. Returns integration id, n…

list_all_gorgias_ticket_fields

List all custom fields for a ticket in Gorgias. Requires ticket id. Returns fields including id, ext…

update_a_gorgias_ticket_field_by_id

Update a ticket's custom fields values in Gorgias. Requires ticket_id. Returns the updated custom fi…

list_all_gorgias_custom_fields

List custom fields filtered by object_type in Gorgias. Returns id, external_id, object_type, label,…

get_single_gorgias_custom_field_by_id

Get information about a specific custom field in Gorgias. Requires id. Returns fields including id,…

update_a_gorgias_custom_field_by_id

Update a custom field by id in Gorgias. Returns the updated custom field including id, label, descri…

create_a_gorgias_custom_field

Create a custom field in Gorgias with required object_type and label. Returns id, external_id, objec…

list_all_gorgias_view_items

List items of a view by view_id in Gorgias. Returns paginated items ordered by view's attribute incl…

create_a_gorgias_file

Upload files to Gorgias with type parameter specifying file type. Returns content_type, name, size,…

gorgias_files_download

Download a private file by file_type, domain_hash, and id in Gorgias. Returns the file content for t…

delete_a_gorgias_ticket_tag_by_id

Remove tags from a ticket in Gorgias. Requires ticket id and tag names or ids. Returns no content on…

list_all_gorgias_views

List all views ordered by their id in Gorgias. Returns fields including id, category, created_dateti…

list_all_gorgias_ticket_tags

Get all tags for a ticket in Gorgias. Requires ticket id. Returns tag id, created_datetime, decorati…

create_a_gorgias_ticket_tag

Add tags to a ticket in Gorgias. Requires ticket_id.…

update_a_gorgias_ticket_tag_by_id

Set a ticket's tags by ticket_id in Gorgias. The response confirms the update with no content return…

delete_a_gorgias_message_by_id

Delete a message by ticket_id and id in Gorgias.…

list_all_gorgias_teams

List teams with optional limit and order_by parameters in Gorgias. Returns an array of teams includi…

get_single_gorgias_team_by_id

Get information about a specific team by id in Gorgias. Returns id, uri, name, description, decorati…

create_a_gorgias_team

Create a team with the required name in Gorgias. Returns the id and name of the created team.…

update_a_gorgias_team_by_id

Update a team by id in Gorgias. Returns the updated team's id, name, description, decoration, and me…

create_a_gorgias_message

Create a message in Gorgias for the ticket identified by ticket_id. Returns message fields including…

update_a_gorgias_message_by_id

Update a message by ticket_id and id in Gorgias. Returns fields including id, attachments, body_html…

delete_a_gorgias_tag_by_id

Delete a tag by id in Gorgias. Tags used in macros or rules cannot be deleted. Deleting a tag deacti…

gorgias_tags_merge

Merge one or more source tags into the destination tag in Gorgias. Requires destination tag id and s…

list_all_gorgias_messages

List messages filtered by ticket_id in Gorgias. Returns id, external_id, ticket_id, message content,…

get_single_gorgias_message_by_id

Get a specific message by ticket_id and id in Gorgias. Returns fields including id, message_id, tick…

list_all_gorgias_tags

List tags matching the given parameters in Gorgias. Returns tag name and created_datetime fields.…

create_a_gorgias_tag

Create a tag in Gorgias with the required name. Returns created_datetime, decoration (color), delete…

get_single_gorgias_tag_by_id

Get information about a specific tag by id in Gorgias. Returns fields created_datetime, decoration,…

update_a_gorgias_tag_by_id

Update a tag by id in Gorgias. Returns fields including created_datetime, decoration, color, deleted…

update_a_gorgias_customer_by_id

Update a customer by id in Gorgias. Returns the updated customer object including id, name, email, l…

gorgias_customers_set_customer_data

Set a customer's data in Gorgias by customer id.…

delete_a_gorgias_customer_by_id

Delete a customer by id in Gorgias.…

create_a_gorgias_customer

Create a customer in Gorgias with required channels. Returns id, channels, email, external_id, first…

create_a_gorgias_ticket

Create a ticket in Gorgias with required messages array.…

update_a_gorgias_ticket_by_id

Update a ticket in Gorgias. Requires id.…

delete_a_gorgias_ticket_by_id

Delete a ticket by id in Gorgias. Returns no content on success.…

list_all_gorgias_customers

List customers ordered by name in Gorgias. Supports filtering by email, external_id, language, name,…

get_single_gorgias_customer_by_id

Get information about a specific customer in Gorgias by id. Returns fields including id, channels, c…

create_a_gorgias_user

Create a user in Gorgias with required email, name, and role. Returns id, active status, bio, create…

list_all_gorgias_users

List users ordered by name in Gorgias. Returns id, active status, bio, created_datetime, country, de…

get_single_gorgias_user_by_id

Get information about a specific user in Gorgias by id. Use id 0 to fetch the current user. Returns…

update_a_gorgias_user_by_id

Update a user by id in Gorgias. Returns fields including id, active status, bio, created_datetime, c…

list_all_gorgias_tickets

The List Tickets endpoint retrieves a paginated list of support tickets from your Gorgias account, o…

delete_a_gorgias_user_by_id

Delete a user by id in Gorgias. Returns no content on success.…

get_single_gorgias_ticket_by_id

Get detailed information about a specific ticket in Gorgias by id. Returns ticket id, uri, external_…

delete_a_gorgias_rule_by_id

Delete a rule in Gorgias. Requires id. Returns no content in the response.…

gorgias_rules_update_priorities

Update priorities for multiple rules in Gorgias. Requires an array of objects with id and priority.…

create_a_gorgias_rule

Create a rule in Gorgias. Requires code and name. Returns id, code, code_ast, created_datetime, deac…

update_a_gorgias_rule_by_id

Update a rule in Gorgias using id. Returns id, code (JavaScript logic), code_ast (AST representation…

update_a_gorgias_job_by_id

Update a job in Gorgias using id. Returns fields such as id, status, meta, params, scheduled_datetim…

delete_a_gorgias_job_by_id

Cancel a job in Gorgias. Requires id. Returns no content if successful. If the job already started,…

list_all_gorgias_rules

List rules in Gorgias. Returns id, code, code_ast, created_datetime, deactivated_datetime, descripti…

get_single_gorgias_rule_by_id

Get a specific rule in Gorgias using id. Returns id, code, code_ast, created_datetime, deactivated_d…

create_a_gorgias_job

Create a job in Gorgias with specified type and params. Returns id, status, type, created_datetime,…

get_single_gorgias_job_by_id

Get details about a specific job in Gorgias using id. Returns fields such as id, status, type, creat…

update_a_gorgias_survey_by_id

Update a survey in Gorgias using id. Returns id, body_text, created_datetime, customer_id, meta, sco…

list_all_gorgias_jobs

List jobs in Gorgias ordered by creation date. Returns id, status, type, created_datetime, user_id,…

list_all_gorgias_surveys

List surveys in Gorgias ordered by creation date. Returns id, body_text, created_datetime, customer_…

get_single_gorgias_survey_by_id

Get a survey in Gorgias by id. Returns id, body_text, created_datetime, customer_id, meta, score, sc…

create_a_gorgias_survey

Create a new satisfaction survey in Gorgias with required parameters customer_id and ticket_id. Retu…

list_all_gorgias_account_settings

List account settings in Gorgias filtered by type. Returns id, data including timezone and business_…

create_a_gorgias_account_setting

Create a setting for the current account in Gorgias. Requires type and data in the request body.…

update_a_gorgias_account_setting_by_id

Update a setting for the current account in Gorgias using id.…

list_all_gorgias_accounts

Get information about your account in Gorgias. Returns created_datetime, deactivated_datetime, domai…

list_all_gorgias_search

Search resources in Gorgias using type and query. Returns matching resource fields such as id, name,…

Enhanced

Gorgias

with AI Capabilities

AI Agent Toolset

AI Agent Toolset

MCP Server capabilities for seamless AI tool calling across all integration APIs

MCP Server capabilities for seamless AI tool calling across all integration APIs

Fine-Grained Control

Fine-Grained Control

Granular access control for all operations with custom method support

Granular access control for all operations with custom method support

Unlimited Customization

Unlimited Customization

Customize tool descriptions and parameters down to the finest detail for a workflow that feels built for you.

Customize tool descriptions and parameters down to the finest detail for a workflow that feels built for you.

Developer-First

Developer-First

Integrate with MCP clients like Cursor and Claude, or use frameworks like Langchain

Integrate with MCP clients like Cursor and Claude, or use frameworks like Langchain

Unified APIs for

Gorgias

Skip writing code for every integration. Save time by using Truto's category-specific Unified APIs. You can use the schema we provide out of the box or customize and override the mappings to suit your needs with AI.

Users

The User object represents a User.

View Docs

Unified User Directory API

Attachments

Attachments are the files associated with a ticket or a comment.

View Docs

Unified Ticketing API

Collections

Tickets and contacts can be grouped into Collections. Collection resource usually maps to the various grouping systems used in the underlying product. Some examples are lists, projects, epics, etc. Yo…

View Docs

Unified Ticketing API

Comments

Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.

View Docs

Unified Ticketing API

Contacts

Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.

View Docs

Unified Ticketing API

Tags

Tags represent a common classification approach used in various ticketing systems. A Ticket may have one or more Tags associated with them.

View Docs

Unified Ticketing API

Teams

Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams.

View Docs

Unified Ticketing API

Tickets

Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.

View Docs

Unified Ticketing API

Fields

Fields represent the attributes defined for various entities in the underlying product. Depending on the underlying product, custom attributes can be defined by a User on various entities like Ticket,…

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Unified Ticketing API

Users

Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.

View Docs

Unified Ticketing API

Proxy API for

Gorgias

Access all of the

Gorgias

API without worrying about authentication and pagination. 

Truto's Proxy APIs are a 1-to-1 mapping of the

Gorgias

Helpdesk

API.

API call us you

You call us, we call

Gorgias

and pass the response back in the same cycle.

Access all of the

Gorgias

API without worrying about authentication and pagination. 

Truto's Proxy APIs are a 1-to-1 mapping of the

Gorgias

Helpdesk

API, you call us

we call

Gorgias

and pass the response back in the same cycle.

Account Linking

Account Linking

Use Truto's frontend SDK to link your

customer's

Gorgias

account.

We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.

Account Linking

Account Linking

Use Truto's frontend SDK to link your

customer's

Gorgias

account.

We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.

Seamless authentication 

Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.

We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.

Seamless authentication 

Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.

We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.

Unified response format

Unified response format

Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.

into a unified cursor based pagination and all of the data is always present in the result attribute.

Gorgias

We translate

pagination

Unified response format

Unified response format

Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.

into a unified cursor based pagination and all of the data is always present in the result attribute.

Gorgias

We translate

pagination

Get

Get

Gorgias

Gorgias

integrated into your app

integrated into your app

without the hassle

without the hassle

Our team understands what it takes to make a unified API implementation successful.

Our team understands what it takes to make a unified API implementation successful.

Boost customer satisfaction

Boost customer satisfaction

When customers can easily integrate their new products into their existing systems, they’re more likely to stick around. It’s just common sense!

Developers

Empower engineers

Who wants to do boring grunt work? Not engineers! By taking care of integrations for them, they’ll have more time to focus on what really matters - making a great product.

Profits

Boost profits 

Optimise developer resources. Truto frees up time and saves money. Say hello to a healthier bottom line!

Wow Experience

Wow your prospects

Say 'Yes' to every integration request your prospects ask you for. Integrations should not deter deal closures.

✨ Powered by AI

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Customize the mappings as you need using AI.

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Build your own unified API from scratch, aided by AI.

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

We have been able to dramatically accelerate our GTM timeline by several months as a result of Truto. The devs at Truto worked with us to build a unified API structure with our team so that we have a solid base for future integrations as well. The support has been very quick to respond to our inquiries and provide timely resolutions for our requests.

Josh Benson,

CEO of Omnitrain