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Product update of the week: Year 3 • Week 27

Uday Gajavalli Uday Gajavalli ·
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New

✨ AI-ready Integrations

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  • Customer Support & Helpdesk

    • Zoho Desk — AI-powered ticket tagging, sentiment insights, and smart reply suggestions.
    • Zendesk — Intelligent ticket triage, conversation summaries, and automated follow-ups.
    • eDesk — Automated ticket prioritisation, customer sentiment detection, and workflow optimisation.
    • Kustomer — AI-driven conversation summaries, next-best-action recommendations, and smart routing.

  • DevOps & Code Quality

    • SonarQube Server — AI-assisted code-smell detection, remediation suggestions, and quality-gate insights.

🚀 New Integrations

  • ThoughtSpot — supports the Unified User Directory API.
  • Rippling — supports the Unified User Directory API.
  • eDesk — supports the Unified Ticketing API.

Improvement

  • Try API Modal (Proxy APIs) — now displays all supported query parameters for AI-ready integrations, making testing and debugging even easier.