Product update of the week: Year 3 • Week 25

New

✨ AI-ready Integrations

• Customer Support & Messaging

  • Gladly — AI-powered ticket triage, sentiment analysis, and smart replies.
  • Intercom — Intelligent chat routing, conversation summaries, and automated follow-ups.

• Payments & Billing

  • Razorpay — AI-driven fraud detection, payment-flow optimization, and revenue insights.
  • Billsby — Automated subscription analytics, churn prediction, and smart billing workflows.

• Scheduling & Calendars

  • Cal.com — Smart meeting suggestions, conflict detection, and AI-generated reminders.

🚀 New Integrations

• Podio — supports the Unified User Directory API.
• Zoho Sprints — supports the Unified User Directory API.

Fix

• Dynamics 365 Sales — Resolved an issue where Unified APIs threw errors when the limit query parameter was used. Everything now runs smoothly.