eDesk

API integration

Expand your

Helpdesk

integrations with the

eDesk

API integration.

Perform all CRUD operations through our Proxy and Unified APIs.

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Trusted by world-class product and engineering teams

Building AI Agents for

eDesk

Explore SuperAI

Building Scalable Integrations?

Explore Unified APIs

Building AI Agents for

eDesk

Explore SuperAI

Building Scalable Integrations?

Explore Unified APIs

superAI

Comprehensive eDesk AI Agent toolset with fine-grained access control and MCP Server capabilities. eDesk MCP Servers works seamlessly with Cursor and Claude AI editors for immediate consumption. Integrates with all popular LLM frameworks including LangChain and PyDantic for advanced AI orchestration.

delete_a_edesk_order_note_by_id

Delete an order note in eDesk. Requires id. Returns ok (confirmation status) and message (operation…

update_a_edesk_order_note_by_id

Update a specific order note in eDesk. Requires id. Returns id, sales_order_id, user details, text,…

create_a_edesk_order_note

Create an order note in eDesk. Requires sales_order_id and text. Returns id, sales_order_id, user, t…

create_a_edesk_template

Create a new template in eDesk. Returns id, name, subject, body_text, channels, template_usage, temp…

list_all_edesk_templates

List templates in eDesk. Returns an array of templates with fields including id, name, subject, body…

delete_a_edesk_template_by_id

Delete a template in eDesk. Requires id. Returns ok (operation success) and message (confirmation de…

update_a_edesk_template_by_id

Update a template in eDesk using id. Returns fields including id, name, subject, body_text, channels…

get_single_edesk_template_by_id

Get details about a template in eDesk. Requires id. Returns fields such as id, name, subject, body_t…

list_all_edesk_contacts

List contacts in eDesk. Returns id, channel_id, client_id, full_name, phone_number, and email fields…

create_a_edesk_sales_order_tracking_link

Create tracking links for a specific sales order in eDesk. Requires id. Returns fields such as id, c…

delete_a_edesk_sales_order_tracking_link_by_id

Delete sales order tracking links in eDesk. Requires id (salesOrderId). Returns ok (operation succes…

get_single_edesk_sales_order_tracking_link_by_id

Get tracking links for a specific sales order in eDesk. Requires id. Returns tracking_link and track…

update_a_edesk_sales_order_tracking_link_by_id

Update sales order tracking links in eDesk. Requires id. Returns fields such as id, channel_id, sell…

delete_a_edesk_sales_order_by_id

Delete a sales order in eDesk. Requires id. Returns ok and message fields in the response indicating…

update_a_edesk_sales_order_by_id

Update a sales order in eDesk. Requires id. Returns id, channel_id, seller_order_id, status, order_i…

create_a_edesk_sales_order

Create a new sales order in eDesk. Returns fields such as id, channel_id, seller_order_id, status, o…

delete_a_edesk_message_by_id

Delete a message in eDesk. Requires id. Returns ok to indicate success and message with details in t…

update_a_edesk_message_by_id

Update a specific message in eDesk. Requires id. Returns id, external_id, subject, created_at, from_…

create_a_edesk_message

Create a new message in an existing ticket in eDesk. Requires ticket_id, body, and type. Returns id,…

update_a_edesk_tag_by_id

Update a tag in eDesk using id. Returns fields: id (tag identifier), name (tag name), active (status…

delete_a_edesk_tag_by_id

Delete a tag in eDesk. Requires id. Returns ok (operation status) and message (confirmation details)…

update_a_edesk_ticket_datum_by_id

Update ticket data for a specific ticket in eDesk. Requires id. Returns fields such as id, subject,…

delete_a_edesk_ticket_by_id

Delete a ticket in eDesk. Requires id. Returns ok (operation success) and message (confirmation deta…

create_a_edesk_ticket

Create a new ticket in eDesk. Requires subject, channel_id, and status. Returns id, subject, channel…

update_a_edesk_ticket_by_id

Update a ticket in eDesk. Requires id. Returns id, subject, channel_id, status, sales_order_id, exte…

get_single_edesk_ticket_by_id

Get details of a ticket in eDesk. Requires id. Returns fields such as id, subject, status, created_a…

list_all_edesk_tickets

List tickets in eDesk. Returns ticket fields: id, subject, channel_id, status, sales_order_id, exter…

get_single_edesk_tag_by_id

Get details of a specific tag in eDesk by id. Returns id, name, active, tag_group_id, color, and ico…

create_a_edesk_tag

Create a new tag in eDesk. Requires name and tag_group_id. Returns id, name, active, tag_group_id, c…

list_all_edesk_tags

List tags in eDesk. Returns tag fields id, name, active, tag_group_id, color, and icon in the respon…

list_all_edesk_tags_groups

List tag groups in eDesk. Returns id, name, user_id, entity_type, type, and hide fields for each tag…

list_all_edesk_channels

List channels in eDesk. Returns id, type, country, currency, and name fields for each channel.…

list_all_edesk_users

List users in eDesk. Returns id, name, email, active, username, and role for each user.…

list_all_edesk_me

Get information about the identity of the authenticated caller in eDesk. Returns user fields includi…

get_single_edesk_message_by_id

Get details of a specific message in eDesk using id. Returns id, external_id, subject, created_at, f…

get_single_edesk_order_note_by_id

Get details of a specific order note in eDesk using id. Returns id, sales_order_id, user details, te…

list_all_edesk_sales_orders

List sales orders in eDesk. Returns id, channel_id, seller_order_id, status, order_items, shipping_a…

list_all_edesk_order_notes

List order notes in eDesk. Returns id, sales_order_id, user (id, name, email, username, role), text,…

get_single_edesk_sales_order_by_id

Get details of a specific sales order in eDesk using id. Returns fields including id, channel_id, se…

Enhanced

eDesk

with AI Capabilities

AI Agent Toolset

MCP Server capabilities for seamless AI tool calling across all integration APIs

Fine-Grained Control

Granular access control for all operations with custom method support

Unlimited Customization

Customize tool descriptions and parameters down to the finest detail for a workflow that feels built for you.

Developer-First

Integrate with MCP clients like Cursor and Claude, or use frameworks like Langchain

Unified APIs for

eDesk

Skip writing code for every integration. Save time by using Truto's category-specific Unified APIs. You can use the schema we provide out of the box or customize and override the mappings to suit your needs with AI.

Comments

Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.

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Unified Ticketing API

Contacts

Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.

View Docs

Unified Ticketing API

Proxy API for

eDesk

Access all of the

eDesk

API without worrying about authentication and pagination.

Truto's Proxy APIs are a 1-to-1 mapping of the

eDesk

Helpdesk

API.

API call us you

You call us, we call

eDesk

and pass the response back in the same cycle.

Access all of the

eDesk

API without worrying about authentication and pagination.

Truto's Proxy APIs are a 1-to-1 mapping of the

eDesk

Helpdesk

API, you call us

we call

eDesk

and pass the response back in the same cycle.

Account Linking

Use Truto's frontend SDK to link your

customer's

eDesk

account.

We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.

Account Linking

Use Truto's frontend SDK to link your

customer's

eDesk

account.

We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.

Seamless authentication

Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.

We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.

Seamless authentication

Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.

We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.

Unified response format

Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.

into a unified cursor based pagination and all of the data is always present in the result attribute.

eDesk

We translate

pagination

Unified response format

Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.

into a unified cursor based pagination and all of the data is always present in the result attribute.

eDesk

We translate

pagination

Get

eDesk

integrated into your app

without the hassle

Our team understands what it takes to make a unified API implementation successful.

Boost customer satisfaction

When customers can easily integrate their new products into their existing systems, they’re more likely to stick around. It’s just common sense!

Empower engineers

Who wants to do boring grunt work? Not engineers! By taking care of integrations for them, they’ll have more time to focus on what really matters - making a great product.

Boost profits

Optimise developer resources. Truto frees up time and saves money. Say hello to a healthier bottom line!

Wow your prospects

Say 'Yes' to every integration request your prospects ask you for. Integrations should not deter deal closures.

✨ Powered by AI

Customize the mappings as you need using AI.

Build your own unified API from scratch, aided by AI.

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

We have been able to dramatically accelerate our GTM timeline by several months as a result of Truto. The devs at Truto worked with us to build a unified API structure with our team so that we have a solid base for future integrations as well. The support has been very quick to respond to our inquiries and provide timely resolutions for our requests.

Josh Benson,

CEO of Omnitrain

eDesk

eDesk

API integration

Enhanced

eDesk

with AI Capabilities

Unified APIs for

eDesk

Proxy API for

eDesk

Account Linking

Account Linking

Seamless authentication

Seamless authentication

Unified response format

Unified response format

Get

Get

eDesk

eDesk

integrated into your app

integrated into your app

without the hassle

without the hassle

✨ Powered by AI

Take back focus where it matters. Let Truto do integrations.

Take back focus where it matters. Let Truto do integrations.

Take back focus where it matters. Let Truto do integrations.

Take back focus where it matters. Let Truto do integrations.

Did our integrations roster hit the spot?

Did our integrations roster hit the spot?