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GET /unified/ticketing/users/{id}

Path Parameters

idstring
required·

The ID of the resource.

Example: 23423523

Query Parameters

Refer Specifying query parameters in Truto APIs

team_id
1 supported1 required
ClickUp
required
collectionsobject[]

Collection with type project is required.

1 supported1 required
Pivotal Tracker
required
idstring

The unique identifier for a collection

organizationobject
1 supported
Zoho Projects
supported
idstring

The unique identifier for a organization.

Show Truto-specific parameters
integrated_account_idstring · uuid
required·

The ID of the integrated account to use for the request.

Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_formatstring

The format of the response.

  • unified returns the response with unified mappings applied.
  • raw returns the unprocessed, raw response from the remote API.
  • normalized applies the unified mappings and returns the data in a normalized format.
  • stream returns the response as a stream, which is ideal for transmitting large datasets, files, or binary data. Using streaming mode helps to efficiently handle large payloads or real-time data flows without requiring the entire data to be buffered in memory.

Defaults to unified.

Example: unified
Possible values:
unifiedrawnormalizedstream
truto_ignore_remote_databoolean

Excludes the remote_data attribute from the response.

truto_exclude_fieldsstring[]

Array of fields to exclude from the response.

Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_queryRecord<string, any>

Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.

Example: remote_query[foo]=bar

Response Body

idstring
required·

The user's unique identifier

38 supported
Asana
supported
Azure DevOps
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Freshchat
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
LiveAgent
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Puzzel Case Management
supported
Qualtrics CoreXM
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
SolarWinds Service Desk
supported
Superchat
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Trengo
supported
Wrike
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
namestring
required·

The user's name

37 supported
Asana
supported
Azure DevOps
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Freshchat
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
LiveAgent
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Qualtrics CoreXM
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
SolarWinds Service Desk
supported
Superchat
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Trengo
supported
Wrike
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
avatarstring

The URL of the user's avatar

17 supported
Asana
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Freshchat
supported
FuseDesk
supported
HubSpot
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Richpanel
supported
ServiceNow
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Trengo
supported
Wrike
supported
Zendesk
supported
created_atstring · date-time

The date and time the user was created

22 supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Freshchat
supported
Freshdesk
supported
FuseDesk
supported
Gorgias
supported
Help Scout
supported
Kustomer
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Qualtrics CoreXM
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
SolarWinds Service Desk
supported
Superchat
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Trengo
supported
Zendesk
supported
emailsobject[]

The user's email addresses

37 supported
Asana
supported
Azure DevOps
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Freshchat
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira Service Management
supported
Kustomer
supported
LiveAgent
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Puzzel Case Management
supported
Qualtrics CoreXM
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
SolarWinds Service Desk
supported
Superchat
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Trengo
supported
Wrike
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
emailstring
required·

The user's email address

typestring

The type of email address

etagstring

The unique identifier for the specific version of the resource.

first_namestring

The user's first name

24 supported
Asana
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Freshchat
supported
Front
supported
FuseDesk
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
Hive
supported
Intercom
supported
Microsoft 365
supported
Microsoft Planner
supported
Planhat
supported
Podium
supported
Qualtrics CoreXM
supported
Salesforce
supported
ServiceNow
supported
Superchat
supported
Teamwork Project Management
supported
Trengo
supported
Wrike
supported
Zoho Desk
supported
is_activeboolean

Whether the user is active or not

26 supported
Asana
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Freshchat
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gladly
supported
Gorgias
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
LiveAgent
supported
Planhat
supported
Podium
supported
Puzzel Case Management
supported
Salesforce
supported
ServiceNow
supported
SolarWinds Service Desk
supported
Teamwork Project Management
supported
Trengo
supported
Wrike
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
last_namestring

The user's last name

24 supported
Asana
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Freshchat
supported
Front
supported
FuseDesk
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
Hive
supported
Intercom
supported
Microsoft 365
supported
Microsoft Planner
supported
Planhat
supported
Podium
supported
Qualtrics CoreXM
supported
Salesforce
supported
ServiceNow
supported
Superchat
supported
Teamwork Project Management
supported
Trengo
supported
Wrike
supported
Zoho Desk
supported
remote_dataRecord<string, any>

Raw data returned from the remote API call.

rolesobject[]

The roles the user has

21 supported
Dixa
supported
Freshchat
supported
Front
supported
FuseDesk
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Kustomer
supported
LiveAgent
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Richpanel
supported
ServiceNow
supported
SolarWinds Service Desk
supported
Superchat
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Trengo
supported
Wrike
supported
Zoho Projects
supported
idstring

The role's unique identifier

namestring

The role's name

team_idsstring[]

The IDs of the teams the user is a member of

10 supported
Asana
supported
ClickUp
supported
Dixa
supported
Freshchat
supported
Front
supported
FuseDesk
supported
Intercom
supported
SolarWinds Service Desk
supported
Trengo
supported
Zendesk
supported
updated_atstring · date-time

The date and time the user was last updated

17 supported
BMC Helix
supported
Dixa
supported
Freshdesk
supported
FuseDesk
supported
Gorgias
supported
Help Scout
supported
Kustomer
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
SolarWinds Service Desk
supported
Superchat
supported
Teamwork Project Management
supported
Zendesk
supported
usernamestring

The user's username

9 supported
BMC Helix
supported
Front
supported
FuseDesk
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Qualtrics CoreXM
supported
ServiceNow
supported
Teamwork Project Management
supported
curl -X GET 'https://api.truto.one/unified/ticketing/users/{id}?integrated_account_id=<integrated_account_id>' \
  -H 'Authorization: Bearer <your_api_token>' \
  -H 'Content-Type: application/json'
const integratedAccountId = '<integrated_account_id>';

const response = await fetch(`https://api.truto.one/unified/ticketing/users/{id}?integrated_account_id=${integratedAccountId}`, {
  method: 'GET',
  headers: {
    'Authorization': 'Bearer <your_api_token>',
    'Content-Type': 'application/json',
  },
});

const data = await response.json();
console.log(data);
import requests

url = "https://api.truto.one/unified/ticketing/users/{id}"
headers = {
    "Authorization": "Bearer <your_api_token>",
    "Content-Type": "application/json",
}
params = {
    "integrated_account_id": "<integrated_account_id>"
}

response = requests.get(url, headers=headers, params=params)
print(response.json())
import Truto from '@truto/truto-ts-sdk';

const truto = new Truto({
  token: '<your_api_token>',
});

const result = await truto.unifiedApi.get(
  'ticketing',
  'users',
  '<resource_id>',
  { integrated_account_id: '<integrated_account_id>' }
);

console.log(result);
import asyncio
from truto_python_sdk import TrutoApi

truto_api = TrutoApi(token="<your_api_token>")

async def main():
    result = await truto_api.unified_api.get(
        "ticketing",
        "users",
        "<resource_id>",
        {"integrated_account_id": "<integrated_account_id>"}
    )
    print(result)

asyncio.run(main())