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GET /unified/ticketing/contacts/{id}

Path Parameters

idstring
required·

The ID of the resource.

Example: 23423523

Query Parameters

Refer Specifying query parameters in Truto APIs

Show Truto-specific parameters
integrated_account_idstring · uuid
required·

The ID of the integrated account to use for the request.

Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_formatstring

The format of the response.

  • unified returns the response with unified mappings applied.
  • raw returns the unprocessed, raw response from the remote API.
  • normalized applies the unified mappings and returns the data in a normalized format.
  • stream returns the response as a stream, which is ideal for transmitting large datasets, files, or binary data. Using streaming mode helps to efficiently handle large payloads or real-time data flows without requiring the entire data to be buffered in memory.

Defaults to unified.

Example: unified
Possible values:
unifiedrawnormalizedstream
truto_ignore_remote_databoolean

Excludes the remote_data attribute from the response.

truto_exclude_fieldsstring[]

Array of fields to exclude from the response.

Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_queryRecord<string, any>

Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.

Example: remote_query[foo]=bar

Response Body

idstring
required·

The unique identifier for a contact

29 supported
Accelo
supported
BMC Helix
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Intercom
supported
Jira Service Management
supported
Kustomer
supported
LiveAgent
supported
LiveChat
supported
Productboard
supported
Puzzel Case Management
supported
Quickbase for Project Management
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Superchat
supported
SurveySparrow Ticket Management
supported
Trengo
supported
Zendesk
supported
Zoho Desk
supported
account_idstring

The account id of the contact

8 supported
Accelo
supported
BMC Helix
supported
Freshdesk
supported
Front
supported
LiveAgent
supported
Productboard
supported
ServiceNow
supported
Zoho Desk
supported
created_atstring · date-time

The date the contact was created

21 supported
Accelo
supported
BMC Helix
supported
Dixa
supported
Freshdesk
supported
FuseDesk
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Intercom
supported
Kustomer
supported
LiveAgent
supported
LiveChat
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Superchat
supported
SurveySparrow Ticket Management
supported
Zendesk
supported
Zoho Desk
supported
custom_fieldsRecord<string, any>

All the custom fields present on the contact

9 supported
Dixa
supported
Front
supported
Gladly
supported
Kustomer
supported
LiveAgent
supported
Quickbase for Project Management
supported
Salesforce
supported
Superchat
supported
Trengo
supported
detailsstring

The details of the contact

6 supported
Front
supported
FuseDesk
supported
Gorgias
supported
Help Scout
supported
Kustomer
supported
Zendesk
supported
emailsobject[]

The emails of the contact

28 supported
Accelo
supported
BMC Helix
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Intercom
supported
Jira Service Management
supported
Kustomer
supported
LiveAgent
supported
LiveChat
supported
Productboard
supported
Puzzel Case Management
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Superchat
supported
SurveySparrow Ticket Management
supported
Trengo
supported
Zendesk
supported
Zoho Desk
supported
emailstring
required·

The email of the contact

typestring

The type of the email

etagstring

The unique identifier for the specific version of the resource.

first_namestring

The first name of the contact

18 supported
Accelo
supported
BMC Helix
supported
Dixa
supported
Enchant
supported
Freshdesk
supported
FuseDesk
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Intercom
supported
LiveAgent
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Superchat
supported
SurveySparrow Ticket Management
supported
Zoho Desk
supported
is_activeboolean

Whether the contact is active or not

6 supported
FuseDesk
supported
Jira Service Management
supported
ServiceNow
supported
servicenowitsm
supported
SurveySparrow Ticket Management
supported
Zendesk
supported
last_namestring

The last name of the contact

18 supported
Accelo
supported
BMC Helix
supported
Dixa
supported
Enchant
supported
Freshdesk
supported
FuseDesk
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Intercom
supported
LiveAgent
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Superchat
supported
SurveySparrow Ticket Management
supported
Zoho Desk
supported
namestring

The name of the contact

28 supported
Accelo
supported
BMC Helix
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Intercom
supported
Jira Service Management
supported
Kustomer
supported
LiveAgent
supported
LiveChat
supported
Productboard
supported
Puzzel Case Management
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Superchat
supported
SurveySparrow Ticket Management
supported
Trengo
supported
Zendesk
supported
Zoho Desk
supported
phonesobject[]

The phone numbers of the contact

22 supported
Accelo
supported
BMC Helix
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
FuseDesk
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Intercom
supported
Kustomer
supported
LiveAgent
supported
Puzzel Case Management
supported
Richpanel
supported
Salesforce
supported
Superchat
supported
SurveySparrow Ticket Management
supported
Trengo
supported
Zendesk
supported
Zoho Desk
supported
extensionstring

The extension of the phone number

numberstring

The phone of the contact

typestring

The type of the phone

remote_dataRecord<string, any>

Raw data returned from the remote API call.

updated_atstring · date-time

The date the contact was last updated

18 supported
Accelo
supported
BMC Helix
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Intercom
supported
Kustomer
supported
LiveAgent
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Superchat
supported
Zendesk
supported
curl -X GET 'https://api.truto.one/unified/ticketing/contacts/{id}?integrated_account_id=<integrated_account_id>' \
  -H 'Authorization: Bearer <your_api_token>' \
  -H 'Content-Type: application/json'
const integratedAccountId = '<integrated_account_id>';

const response = await fetch(`https://api.truto.one/unified/ticketing/contacts/{id}?integrated_account_id=${integratedAccountId}`, {
  method: 'GET',
  headers: {
    'Authorization': 'Bearer <your_api_token>',
    'Content-Type': 'application/json',
  },
});

const data = await response.json();
console.log(data);
import requests

url = "https://api.truto.one/unified/ticketing/contacts/{id}"
headers = {
    "Authorization": "Bearer <your_api_token>",
    "Content-Type": "application/json",
}
params = {
    "integrated_account_id": "<integrated_account_id>"
}

response = requests.get(url, headers=headers, params=params)
print(response.json())
import Truto from '@truto/truto-ts-sdk';

const truto = new Truto({
  token: '<your_api_token>',
});

const result = await truto.unifiedApi.get(
  'ticketing',
  'contacts',
  '<resource_id>',
  { integrated_account_id: '<integrated_account_id>' }
);

console.log(result);
import asyncio
from truto_python_sdk import TrutoApi

truto_api = TrutoApi(token="<your_api_token>")

async def main():
    result = await truto_api.unified_api.get(
        "ticketing",
        "contacts",
        "<resource_id>",
        {"integrated_account_id": "<integrated_account_id>"}
    )
    print(result)

asyncio.run(main())