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GET /unified/ticketing/attachments

Partial response — use the "get" endpoint for the full object.

Query Parameters

Refer Specifying query parameters in Truto APIs

comment
1 supported
Accelo
supported
ticketobject
44 supported41 required9 notes
Asana
required
Azure DevOps
required
Bitbucket
required

The unique identifier for a ticket

BMC Helix
required

The unique identifier for a ticket

ClickUp
required
Dixa
required
Freshdesk
required
Front
required
FuseDesk
required
Gorgias
required
Help Scout
required

Ticket associated with the attachments

Helpshift
required
Hive
required
HubSpot
required
Intercom
required
Jira
required
Jira Service Management
required
Kustomer
required
Linear
required
LiveAgent
required
LiveChat
required
Microsoft 365
required
Microsoft Planner
required
Missive
required
Monday.com
required
Podium
required
Puzzel Case Management
required

The unique identifier for a ticket

Richpanel
required
Salesforce
required
ServiceNow
required

The unique identifier for a ticket

servicenowitsm
required

The unique identifier for a ticket

SolarWinds Service Desk
required
SurveySparrow Ticket Management
required
Teamwork Project Management
required
Trello
required
Trengo
required

The unique identifier for a ticket

Wrike
required
YouTrack
required
Zendesk
required
Zoho Desk
required
Zoho Projects
required
Pivotal Tracker
supported

Set either ticket or collections.

Todoist
supported

Either ticket or collections is required.

Re:amaze
supported
idstring
required
workspaceobject

The unique identifier for a workspace

3 supported3 required
Azure DevOps
required
Bitbucket
required
Zoho Projects
required
collectionsarray
3 supported1 required3 notes
Bitbucket
required

The unique identifier for a ticket

Pivotal Tracker
supported

Collection with type epic is required.

Todoist
supported

Either ticket or collections is required.

idstring

The unique identifier for a collection.

is_internalboolean
Possible values:
true
3 supported3 notes
Dixa
supported

Set this value as true to get internal comments attachments.

Front
supported

Set this value as true to get internal comments attachments.

Missive
supported

Set this value as true to get internal comment attachments.

conversations
1 supported1 required
HubSpot
required
organizationobject
1 supported
Zoho Projects
supported
idstring

The unique identifier for a organization.

ticket_type
Possible values:
issuetask
1 supported1 required
Zoho Projects
required
Show Truto-specific parameters
integrated_account_idstring · uuid
required·

The ID of the integrated account to use for the request.

Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_formatstring

The format of the response.

  • unified returns the response with unified mappings applied.
  • raw returns the unprocessed, raw response from the remote API.
  • normalized applies the unified mappings and returns the data in a normalized format.
  • stream returns the response as a stream, which is ideal for transmitting large datasets, files, or binary data. Using streaming mode helps to efficiently handle large payloads or real-time data flows without requiring the entire data to be buffered in memory.

Defaults to unified.

Example: unified
Possible values:
unifiedrawnormalizedstream
truto_key_bystring

By default the result attribute is an array of objects. This parameter allows you to specify a field in each result objects to use as key, which transforms the result array into an object with the array items keyed by the field. This is useful for when you want to use the result as a lookup table.

Example: id
truto_ignore_limitboolean

Ignores the limit query parameter.

truto_ignore_remote_databoolean

Excludes the remote_data attribute from the response.

truto_exclude_fieldsstring[]

Array of fields to exclude from the response.

Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_queryRecord<string, any>

Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.

Example: remote_query[foo]=bar

Response Body

next_cursorstring

The cursor to use for the next page of results. Pass this value as next_cursor in the query parameter in the next request to get the next page of results.

resultobject[]

List of Attachments

content_typestring

The content type of the attachment

41 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
ClickUp
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Microsoft 365
supported
Microsoft Planner
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Podium
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
created_atstring · date-time

The time when the attachment was created

28 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
BMC Helix
supported
Dixa
supported
Freshdesk
supported
FuseDesk
supported
Hive
supported
Jira
supported
Jira Service Management
supported
LiveAgent
supported
LiveChat
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Podium
supported
Puzzel Case Management
supported
Re:amaze
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zoho Desk
supported
Zoho Projects
supported
etagstring

The unique identifier for the specific version of the resource.

file_namestring

The attachment's name.

44 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Microsoft 365
supported
Microsoft Planner
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Podium
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
file_urlstring

The URL to download the attachment

41 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Freshdesk
supported
Front
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Podium
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
idstring

The unique identifier for the attachment

47 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Microsoft 365
supported
Microsoft Planner
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Podium
supported
Puzzel Case Management
supported
Quickbase for Project Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
remote_dataRecord<string, any>

Raw data returned from the remote API call.

sizenumber

The file size in bytes

31 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
BMC Helix
supported
ClickUp
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
LiveAgent
supported
LiveChat
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Puzzel Case Management
supported
Re:amaze
supported
ServiceNow
supported
servicenowitsm
supported
SolarWinds Service Desk
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
ticket_idstring

The ticket id to which the attachment belongs

References: Tickets → id
40 supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gorgias
supported
Helpshift
supported
Hive
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Missive
supported
Monday.com
supported
Podium
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
updated_atstring · date-time

The time when the attachment was updated

12 supported
Azure DevOps
supported
BMC Helix
supported
Freshdesk
supported
Hive
supported
Missive
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
Trengo
supported
YouTrack
supported
Zoho Projects
supported
uploaded_bystring

The user who uploaded the attachment

References: Users → id
23 supported
Accelo
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
FuseDesk
supported
Hive
supported
Jira
supported
Jira Service Management
supported
LiveAgent
supported
LiveChat
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Re:amaze
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zoho Desk
supported
Zoho Projects
supported
uploaded_by_typestring

The type of the user who uploaded the attachment

8 supported
ClickUp
supported
FuseDesk
supported
LiveAgent
supported
Missive
supported
Re:amaze
supported
Shortcut
supported
SolarWinds Service Desk
supported
Trengo
supported
curl -X GET 'https://api.truto.one/unified/ticketing/attachments?integrated_account_id=<integrated_account_id>' \
  -H 'Authorization: Bearer <your_api_token>' \
  -H 'Content-Type: application/json'
const integratedAccountId = '<integrated_account_id>';

const response = await fetch(`https://api.truto.one/unified/ticketing/attachments?integrated_account_id=${integratedAccountId}`, {
  method: 'GET',
  headers: {
    'Authorization': 'Bearer <your_api_token>',
    'Content-Type': 'application/json',
  },
});

const data = await response.json();
console.log(data);
import requests

url = "https://api.truto.one/unified/ticketing/attachments"
headers = {
    "Authorization": "Bearer <your_api_token>",
    "Content-Type": "application/json",
}
params = {
    "integrated_account_id": "<integrated_account_id>"
}

response = requests.get(url, headers=headers, params=params)
print(response.json())
import Truto from '@truto/truto-ts-sdk';

const truto = new Truto({
  token: '<your_api_token>',
});

const result = await truto.unifiedApi.list(
  'ticketing',
  'attachments',
  { integrated_account_id: '<integrated_account_id>' }
);

console.log(result);
import asyncio
from truto_python_sdk import TrutoApi

truto_api = TrutoApi(token="<your_api_token>")

async def main():
    async for item in truto_api.unified_api.list(
        "ticketing",
        "attachments",
        {"integrated_account_id": "<integrated_account_id>"}
    ):
        print(item)

asyncio.run(main())