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List Tickets

GET /unified/ticketing/tickets

Partial response — use the "get" endpoint for the full object.

Query Parameters

Refer Specifying query parameters in Truto APIs

statusobject

The status of the ticket

References: TicketStatus → id
Possible values:
activearchivedclosedcompleteddeletedopenpendingspamtrash
49 supported3 notes
Basecamp
supported

Status associated with the ticket. Required if collection type is "kanban_board"

Enchant
supported
openclosedpendingspamtrash
Hive
supported
activependingcompleted
Pivotal Tracker
supported
activeclosedopenpendingspamarchiveddeletedcompleted
YouTrack
supported

The status of the ticket

Zoho Projects
supported

The status of the ticket

Accelo
supported
Azure DevOps
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
eDesk
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
Missive
supported
Monday.com
supported
Planhat
supported
Podium
supported
Productboard
supported
Puzzel Case Management
supported
Qualtrics CoreXM
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
Zendesk
supported
Zoho Desk
supported
idstring
required·

The unique identifier for a status

Possible values:
activeclosedopenpendingspam
namestring

The name of the status

Possible values:
activearchivedclosedcompleteddeletedopenpendingresolvedspam
ticket_typeobject

Type of the ticket

References: TicketTypes → id
Possible values:
conversationissuetask
23 supported2 required
Planhat
required
conversationissue
Zoho Projects
required
issuetask
Accelo
supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
BMC Helix
supported
Enchant
supported
Freshdesk
supported
GitLab
supported
Help Scout
supported
HubSpot
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Pivotal Tracker
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
YouTrack
supported
Zendesk
supported
idstring

The unique identifier for a ticket type

namestring

The name of the ticket type

priorityobject

Priority of the ticket

References: TicketPriorities → id
Possible values:
highlowmedium
32 supported
Accelo
supported
Azure DevOps
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Freshdesk
supported
Gorgias
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Kustomer
supported
Linear
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Puzzel Case Management
supported
Qualtrics CoreXM
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
idstring

The unique identifier for a priority

namestring

The name of the priority

assigneesobject[]

Users assigned to the ticket

References: Users → id
51 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Microsoft 365
supported
Microsoft Planner
supported
Missive
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Productboard
supported
Puzzel Case Management
supported
Qualtrics CoreXM
supported
Re:amaze
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
emailsobject[]

The user's email addresses

2 properties
emailstring
required·

The user's email address

typestring

The type of email address

first_namestring

The first name of the user

idstring

The unique identifier for a user

last_namestring

The last name of the user

namestring

The name of the user

phonesobject[]

The user's phone number

2 properties
numberstring
required·

The user's phone number

typestring

The type of phone number

usernamestring

The username of the user assigned to the ticket

workspaceobject

Workspace associated with the ticket

References: Workspaces → id
17 supported8 required4 notes
Basecamp
required

Workspace associated with the ticket.

Bitbucket
required

The unique identifier for a workspace

ClickUp
required

The unique identifier for a workspace

GitLab
required
Jira Service Management
required
Microsoft 365
required
Microsoft Planner
required
Zoho Projects
required
Accelo
supported
Azure DevOps
supported
Enchant
supported
Help Scout
supported
Hive
supported
Missive
supported
Re:amaze
supported
Trello
supported
Zoho Desk
supported
idstring

The unique identifier for the workspace

namestring

The name of the workspace

namestring

The name of the ticket

53 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Microsoft 365
supported
Microsoft Planner
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Productboard
supported
Puzzel Case Management
supported
Qualtrics CoreXM
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
created_atstring · date-time

Time at which the ticket was created

51 supported
Accelo
supported
Airtable
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
Microsoft 365
supported
Microsoft Planner
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Productboard
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
updated_atstring · date-time

Time at which the ticket was last updated

46 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
Monday.com
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Productboard
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
completed_atstring · date-time

Time at which the ticket was completed

28 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
Microsoft 365
supported
Microsoft Planner
supported
Missive
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zoho Projects
supported
due_datestring · date-time

Due date of the ticket

25 supported
Accelo
supported
Asana
supported
Basecamp
supported
ClickUp
supported
Freshdesk
supported
GitLab
supported
Hive
supported
Jira
supported
Jira Service Management
supported
Linear
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
search_termstring

The search term.

16 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Dixa
supported
GitLab
supported
Help Scout
supported
Jira
supported
Linear
supported
Pivotal Tracker
supported
Salesforce
supported
Shortcut
supported
Trello
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
workspace_idstring

The unique identifier for the workspace

2 supported2 required
Airtable
required
Azure DevOps
required
collectionsobject[]

Collections associated with the ticket

References: Collections → id
27 supported5 required11 notes
Airtable
required

Collections associated with the ticket

Basecamp
required

Collections associated with the ticket

Bitbucket
required

The unique identifier for a ticket

Monday.com
required
Pivotal Tracker
required

Collection with type project is required.

Asana
supported

Collections associated with the ticket. One of collections, workspace or tags is required.

Help Scout
supported

Collections associated with the ticket.

Jira
supported

Collections associated with the ticket

Linear
supported

Collections associated with the ticket

ServiceNow
supported

Collections associated with the ticket in the ITSM Service Module.

YouTrack
supported

Collections associated with the ticket

ClickUp
supported
Front
supported
Hive
supported
HubSpot
supported
Jira Service Management
supported
Microsoft 365
supported
Microsoft Planner
supported
Productboard
supported
Re:amaze
supported
Shortcut
supported
SolarWinds Service Desk
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Projects
supported
idstring
required·

The unique identifier for a

typestring
required·

The type of the collection

Possible values:
foldermailboxprojectsectionversion
namestring

The name of the collection

assigneeobject
2 supported2 notes
Asana
supported

The Users assigned to the ticket. Required if workspace is ALSO provided.

Azure DevOps
supported

The user assigned to the ticket

emailstring

The email of the user

idstring

The unique identifier for the user

namestring

The name of the user

tagsobject[]

Tags associated with the ticket

References: Tags → id
32 supported4 notes
Asana
supported

Tags associated with the ticket. One of collections, workspace or tags is required.

Shortcut
supported

Tags associated with the ticket

YouTrack
supported

Tags associated with the ticket

ClickUp
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
Missive
supported
Pivotal Tracker
supported
Re:amaze
supported
Richpanel
supported
SolarWinds Service Desk
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Zendesk
supported
Zoho Projects
supported
namestring
required·

The name of the tag

idstring

The unique identifier for a tag

teamsobject

Team associated with the ticket.

1 supported
Asana
supported
idstring

The unique identifier for the team.

custom_fieldsobject

Custom fields associated with the ticket. If provided, workspace should also be provided.

23 supported
Airtable
supported
Asana
supported
Azure DevOps
supported
ClickUp
supported
Dixa
supported
eDesk
supported
Front
supported
Help Scout
supported
Hive
supported
HubSpot
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
LiveAgent
supported
Planhat
supported
Quickbase for Project Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Trengo
supported
Wrike
supported
idstring

The unique identifier for the custom_field

parent_ticketobject

Parent ticket associated for the ticket.

References: Tickets → id
16 supported
Asana
supported
Azure DevOps
supported
ClickUp
supported
Dixa
supported
Hive
supported
Jira
supported
Monday.com
supported
Productboard
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Wrike
supported
YouTrack
supported
idstring

The unique identifier for the parent_ticket

namestring

The name of the ticket

contactobject

Contact associated with the ticket

References: Contacts → id
30 supported
Accelo
supported
Basecamp
supported
BMC Helix
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Intercom
supported
Jira Service Management
supported
Kustomer
supported
LiveAgent
supported
LiveChat
supported
Missive
supported
Podium
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Trengo
supported
Zendesk
supported
Zoho Desk
supported
idstring
required·

The unique identifier for a contact

emailsobject[]

The emails of the contact

2 properties
emailstring
required·

The email of the contact

typestring

The type of the email

first_namestring

The first name of the contact

last_namestring

The last name of the contact

namestring

The name of the contact

phonesobject[]

The contact's phone number

2 properties
numberstring
required·

The contact's phone number

typestring

The type of phone number

sort_byobject
Possible values:
completed_atcreated_atdue_dateidnamestatusupdated_at
10 supported2 notes
eDesk
supported
created_atupdated_atid
Enchant
supported
created_atupdated_at
Gorgias
supported

The sort order of the tickets.

Hive
supported
namecreated_atupdated_at
Planhat
supported
namestatus

Sort with status only supports for issue ticket type.

Teamwork Project Management
supported
due_date
Wrike
supported
namecreated_atupdated_atdue_datestatuscompleted_at
Zoho Projects
supported
updated_atcreated_at
Freshdesk
supported
YouTrack
supported
assigneesstring

Users assigned to the ticket

References: Users → id
Possible values:
ascdesc
1 supported
YouTrack
supported
6 properties
emailsobject[]

The user's email addresses

2 properties
emailstring
required·

The user's email address

typestring

The type of email address

first_namestring

The first name of the user

idstring

The unique identifier for a user

last_namestring

The last name of the user

namestring

The name of the user

phonesobject[]

The user's phone number

2 properties
numberstring
required·

The user's phone number

typestring

The type of phone number

collectionsstring

Collections associated with the ticket

References: Collections → id
Possible values:
ascdesc
1 supported
YouTrack
supported
3 properties
idstring

The unique identifier for a collection

namestring

The name of the collection

typestring

The type of the collection

completed_atstring · date-time

Time at which the ticket was completed

Possible values:
ascdesc
1 supported
YouTrack
supported
created_atstring · date-time

The sort order of the tickets by created date.

Possible values:
ascdesc
3 supported
Freshdesk
supported
Gorgias
supported
YouTrack
supported
created_bystring

User or contact who created the ticket

References: Contacts → id (type=contact)
References: Users → id (type=user)
Possible values:
ascdesc
1 supported
YouTrack
supported
3 properties
idstring

The unique identifier for a user

namestring

The name of the user

typestring

The type of the user

Possible values:
contactuser
due_datestring · date-time

Due date of the ticket

Possible values:
ascdesc
1 supported
Freshdesk
supported
namestring

The name of the ticket

Possible values:
ascdesc
1 supported
YouTrack
supported
numberstring

An optional ticket number maintained by the system.

Possible values:
ascdesc
1 supported
YouTrack
supported
prioritystring

Priority of the ticket

References: TicketPriorities → id
Possible values:
ascdesc
1 supported
YouTrack
supported
2 properties
idstring

The unique identifier for a priority

namestring

The name of the priority

statusstring

The status of the ticket

References: TicketStatus → id
Possible values:
ascdesc
2 supported
Freshdesk
supported
YouTrack
supported
2 properties
idstring

The unique identifier for a status

namestring

The name of the status

Possible values:
activearchivedclosedcompleteddeletedopenpendingresolvedspam
ticket_typestring

Type of the ticket

References: TicketTypes → id
Possible values:
ascdesc
1 supported
YouTrack
supported
2 properties
idstring

The unique identifier for a ticket type

namestring

The name of the ticket type

updated_atstring · date-time

The sort order of the tickets by updated date.

Possible values:
ascdesc
3 supported
Freshdesk
supported
Gorgias
supported
YouTrack
supported
created_byobject

User or contact who created the ticket

References: Contacts → id (type=contact)
References: Users → id (type=user)
38 supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Front
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Microsoft 365
supported
Microsoft Planner
supported
Monday.com
supported
Pivotal Tracker
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
idstring

The unique identifier for a user

namestring

The name of the user

typestring

The type of the user

Possible values:
contactuser
usernamestring

The username of the user who created the ticket

numberstring

An optional ticket number maintained by the system.

21 supported
Accelo
supported
BMC Helix
supported
Dixa
supported
Enchant
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Hive
supported
Linear
supported
LiveAgent
supported
Puzzel Case Management
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
YouTrack
supported
Zoho Desk
supported
Zoho Projects
supported
descriptionstring

Description of the ticket

39 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Enchant
supported
Freshdesk
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
Pivotal Tracker
supported
Planhat
supported
Productboard
supported
Re:amaze
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
fields
2 supported
HubSpot
supported
Salesforce
supported
teamobject

Team associated with the ticket

References: Teams → id
17 supported
BMC Helix
supported
Enchant
supported
FuseDesk
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
Missive
supported
Puzzel Case Management
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Trengo
supported
Zoho Desk
supported
idstring

The unique identifier for a team

namestring

The name of the team

created_by_idstring

The unique identifier for the user who created the ticket

1 supported
Linear
supported
accountobject

Account associated with the ticket

References: Accounts → id
7 supported
Accelo
supported
BMC Helix
supported
HubSpot
supported
Planhat
supported
Puzzel Case Management
supported
ServiceNow
supported
Teamwork Project Management
supported
idstring

The unique identifier for a contact

collection
1 supported
Productboard
supported
assignee_namestring

The name of the user assigned to the ticket

1 supported
Trello
supported
attachmentsobject[]

Attachments associated with the ticket

References: Attachments → id
10 supported
Asana
supported
Freshdesk
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
YouTrack
supported
file_namestring

The name of the attachment

file_urlstring

The url of the attachment

idstring

The unique identifier for an attachment

assignee_idstring

The unique identifier for the users assigned to the ticket

1 supported
Zendesk
supported
includestring[]

The side-loaded resources to include in the response. Only value supported is users

1 supported
Zendesk
supported
Possible values:
users
organizationobject
1 supported
Zoho Projects
supported
idstring

The unique identifier for a organization.

Show Truto-specific parameters
integrated_account_idstring · uuid
required·

The ID of the integrated account to use for the request.

Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_formatstring

The format of the response.

  • unified returns the response with unified mappings applied.
  • raw returns the unprocessed, raw response from the remote API.
  • normalized applies the unified mappings and returns the data in a normalized format.
  • stream returns the response as a stream, which is ideal for transmitting large datasets, files, or binary data. Using streaming mode helps to efficiently handle large payloads or real-time data flows without requiring the entire data to be buffered in memory.

Defaults to unified.

Example: unified
Possible values:
unifiedrawnormalizedstream
truto_key_bystring

By default the result attribute is an array of objects. This parameter allows you to specify a field in each result objects to use as key, which transforms the result array into an object with the array items keyed by the field. This is useful for when you want to use the result as a lookup table.

Example: id
truto_ignore_limitboolean

Ignores the limit query parameter.

truto_ignore_remote_databoolean

Excludes the remote_data attribute from the response.

truto_exclude_fieldsstring[]

Array of fields to exclude from the response.

Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_queryRecord<string, any>

Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.

Example: remote_query[foo]=bar

Response Body

next_cursorstring

The cursor to use for the next page of results. Pass this value as next_cursor in the query parameter in the next request to get the next page of results.

resultobject[]

List of Tickets

idstring
required·

The unique identifier for a ticket

55 supported
Accelo
supported
Airtable
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Microsoft 365
supported
Microsoft Planner
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Productboard
supported
Puzzel Case Management
supported
Qualtrics CoreXM
supported
Quickbase for Project Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
accountobject

Account associated with the ticket

References: Accounts → id
7 supported
Accelo
supported
BMC Helix
supported
HubSpot
supported
Planhat
supported
Puzzel Case Management
supported
ServiceNow
supported
Teamwork Project Management
supported
1 property
idstring

The unique identifier for a contact

additional_contactsobject[]

Additional Contacts associated with the ticket

References: Contacts → id
3 supported
HubSpot
supported
Missive
supported
Re:amaze
supported
6 properties
emailsobject[]

The emails of the contact

2 properties
emailstring
required·

The email of the contact

typestring

The type of the email

first_namestring

The first name of the contact

idstring

The unique identifier for a contact

last_namestring

The last name of the contact

namestring

The name of the contact

phonesobject[]

The contact's phone number

2 properties
numberstring
required·

The contact's phone number

typestring

The type of phone number

assigneesobject[]

Users assigned to the ticket

References: Users → id
51 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Microsoft 365
supported
Microsoft Planner
supported
Missive
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Productboard
supported
Puzzel Case Management
supported
Qualtrics CoreXM
supported
Re:amaze
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
6 properties
emailsobject[]

The user's email addresses

2 properties
emailstring
required·

The user's email address

typestring

The type of email address

first_namestring

The first name of the user

idstring

The unique identifier for a user

last_namestring

The last name of the user

namestring

The name of the user

phonesobject[]

The user's phone number

2 properties
numberstring
required·

The user's phone number

typestring

The type of phone number

attachmentsobject[]

Attachments associated with the ticket

References: Attachments → id
10 supported
Asana
supported
Freshdesk
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
YouTrack
supported
3 properties
file_namestring

The name of the attachment

file_urlstring

The url of the attachment

idstring

The unique identifier for an attachment

collectionsobject[]

Collections associated with the ticket

References: Collections → id
26 supported
Asana
supported
Basecamp
supported
Bitbucket
supported
ClickUp
supported
Front
supported
Help Scout
supported
Hive
supported
HubSpot
supported
Jira
supported
Jira Service Management
supported
Linear
supported
Microsoft 365
supported
Microsoft Planner
supported
Monday.com
supported
Pivotal Tracker
supported
Productboard
supported
Re:amaze
supported
ServiceNow
supported
Shortcut
supported
SolarWinds Service Desk
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
YouTrack
supported
Zoho Projects
supported
3 properties
idstring

The unique identifier for a collection

namestring

The name of the collection

typestring

The type of the collection

completed_atstring · date-time

Time at which the ticket was completed

28 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
Microsoft 365
supported
Microsoft Planner
supported
Missive
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zoho Projects
supported
contactobject

Contact associated with the ticket

References: Contacts → id
30 supported
Accelo
supported
Basecamp
supported
BMC Helix
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Intercom
supported
Jira Service Management
supported
Kustomer
supported
LiveAgent
supported
LiveChat
supported
Missive
supported
Podium
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Trengo
supported
Zendesk
supported
Zoho Desk
supported
6 properties
emailsobject[]

The emails of the contact

2 properties
emailstring
required·

The email of the contact

typestring

The type of the email

first_namestring

The first name of the contact

idstring

The unique identifier for a contact

last_namestring

The last name of the contact

namestring

The name of the contact

phonesobject[]

The contact's phone number

2 properties
numberstring
required·

The contact's phone number

typestring

The type of phone number

conversationsobject[]

Conversations associated with the ticket

1 supported
HubSpot
supported
3 properties
idstring

The unique identifier for a conversation

namestring

The name of the conversation

typestring

The type of the conversation

created_atstring · date-time

Time at which the ticket was created

51 supported
Accelo
supported
Airtable
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
Microsoft 365
supported
Microsoft Planner
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Productboard
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
created_byobject

User or contact who created the ticket

References: Contacts → id (type=contact)
References: Users → id (type=user)
38 supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Front
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Microsoft 365
supported
Microsoft Planner
supported
Monday.com
supported
Pivotal Tracker
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
3 properties
idstring

The unique identifier for a user

namestring

The name of the user

typestring

The type of the user

Possible values:
usercontact
custom_fieldsRecord<string, any>

All the custom fields present on the ticket

23 supported
Airtable
supported
Asana
supported
Azure DevOps
supported
ClickUp
supported
Dixa
supported
eDesk
supported
Front
supported
Help Scout
supported
Hive
supported
HubSpot
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
LiveAgent
supported
Planhat
supported
Quickbase for Project Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Trengo
supported
Wrike
supported
descriptionstring

Description of the ticket

39 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Enchant
supported
Freshdesk
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
Pivotal Tracker
supported
Planhat
supported
Productboard
supported
Re:amaze
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
due_datestring · date-time

Due date of the ticket

25 supported
Accelo
supported
Asana
supported
Basecamp
supported
ClickUp
supported
Freshdesk
supported
GitLab
supported
Hive
supported
Jira
supported
Jira Service Management
supported
Linear
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
etagstring

The unique identifier for the specific version of the resource.

2 supported
Microsoft 365
supported
Microsoft Planner
supported
is_unreadboolean

Whether the ticket is unread

1 supported
Gorgias
supported
languagesstring[]

Languages of the ticket

3 supported
Gorgias
supported
Todoist
supported
Zoho Desk
supported
namestring

The name of the ticket

53 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Microsoft 365
supported
Microsoft Planner
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Productboard
supported
Puzzel Case Management
supported
Qualtrics CoreXM
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
numberstring

An optional ticket number maintained by the system.

21 supported
Accelo
supported
BMC Helix
supported
Dixa
supported
Enchant
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Hive
supported
Linear
supported
LiveAgent
supported
Puzzel Case Management
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
YouTrack
supported
Zoho Desk
supported
Zoho Projects
supported
parent_ticketobject

Parent ticket associated with the ticket

References: Tickets → id
16 supported
Asana
supported
Azure DevOps
supported
ClickUp
supported
Dixa
supported
Hive
supported
Jira
supported
Monday.com
supported
Productboard
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Wrike
supported
YouTrack
supported
2 properties
idstring

The unique identifier for a ticket

namestring

The name of the ticket

priorityobject

Priority of the ticket

References: TicketPriorities → id
32 supported
Accelo
supported
Azure DevOps
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Freshdesk
supported
Gorgias
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Kustomer
supported
Linear
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Puzzel Case Management
supported
Qualtrics CoreXM
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
2 properties
idstring

The unique identifier for a priority

namestring

The name of the priority

remote_dataRecord<string, any>

Raw data returned from the remote API call.

sourceobject

The source of the ticket

17 supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Help Scout
supported
Helpshift
supported
HubSpot
supported
Kustomer
supported
LiveAgent
supported
Podium
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
SurveySparrow Ticket Management
supported
Trengo
supported
Zoho Projects
supported
2 properties
idstring

The unique identifier for a source

namestring

The name of the source

statusobject

The status of the ticket

References: TicketStatus → id
49 supported
Accelo
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Productboard
supported
Puzzel Case Management
supported
Qualtrics CoreXM
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
2 properties
idstring

The unique identifier for a status

namestring

The name of the status

Possible values:
activeclosedopenpendingspamresolvedarchiveddeletedcompleted
tagsobject[]

Tags associated with the ticket

References: Tags → id
32 supported
Asana
supported
ClickUp
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
Missive
supported
Pivotal Tracker
supported
Re:amaze
supported
Richpanel
supported
Shortcut
supported
SolarWinds Service Desk
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
YouTrack
supported
Zendesk
supported
Zoho Projects
supported
2 properties
idstring

The unique identifier for a tag

namestring

The name of the tag

teamobject

Team associated with the ticket

References: Teams → id
17 supported
BMC Helix
supported
Enchant
supported
FuseDesk
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
Missive
supported
Puzzel Case Management
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Trengo
supported
Zoho Desk
supported
2 properties
idstring

The unique identifier for a team

namestring

The name of the team

ticket_typeobject

Type of the ticket

References: TicketTypes → id
23 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
BMC Helix
supported
Enchant
supported
Freshdesk
supported
GitLab
supported
Help Scout
supported
HubSpot
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Pivotal Tracker
supported
Planhat
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
YouTrack
supported
Zendesk
supported
Zoho Projects
supported
2 properties
idstring

The unique identifier for a ticket type

namestring

The name of the ticket type

ticket_urlstring

URL of the ticket

33 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
eDesk
supported
Enchant
supported
Front
supported
GitLab
supported
Help Scout
supported
Jira
supported
Jira Service Management
supported
Linear
supported
LiveAgent
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Productboard
supported
Re:amaze
supported
Richpanel
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
Todoist
supported
Trello
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
updated_atstring · date-time

Time at which the ticket was last updated

46 supported
Accelo
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
Monday.com
supported
Pivotal Tracker
supported
Planhat
supported
Podium
supported
Productboard
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
servicenowitsm
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
workspaceobject

Workspace associated with the ticket

References: Workspaces → id
17 supported
Accelo
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
ClickUp
supported
Enchant
supported
GitLab
supported
Help Scout
supported
Hive
supported
Jira Service Management
supported
Microsoft 365
supported
Microsoft Planner
supported
Missive
supported
Re:amaze
supported
Trello
supported
Zoho Desk
supported
Zoho Projects
supported
2 properties
idstring

The unique identifier for a workspace

namestring

The name of the workspace

curl -X GET 'https://api.truto.one/unified/ticketing/tickets?integrated_account_id=<integrated_account_id>' \
  -H 'Authorization: Bearer <your_api_token>' \
  -H 'Content-Type: application/json'
const integratedAccountId = '<integrated_account_id>';

const response = await fetch(`https://api.truto.one/unified/ticketing/tickets?integrated_account_id=${integratedAccountId}`, {
  method: 'GET',
  headers: {
    'Authorization': 'Bearer <your_api_token>',
    'Content-Type': 'application/json',
  },
});

const data = await response.json();
console.log(data);
import requests

url = "https://api.truto.one/unified/ticketing/tickets"
headers = {
    "Authorization": "Bearer <your_api_token>",
    "Content-Type": "application/json",
}
params = {
    "integrated_account_id": "<integrated_account_id>"
}

response = requests.get(url, headers=headers, params=params)
print(response.json())
import Truto from '@truto/truto-ts-sdk';

const truto = new Truto({
  token: '<your_api_token>',
});

const result = await truto.unifiedApi.list(
  'ticketing',
  'tickets',
  { integrated_account_id: '<integrated_account_id>' }
);

console.log(result);
import asyncio
from truto_python_sdk import TrutoApi

truto_api = TrutoApi(token="<your_api_token>")

async def main():
    async for item in truto_api.unified_api.list(
        "ticketing",
        "tickets",
        {"integrated_account_id": "<integrated_account_id>"}
    ):
        print(item)

asyncio.run(main())