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GET /unified/ticketing/comments

Partial response — use the "get" endpoint for the full object.

Query Parameters

Refer Specifying query parameters in Truto APIs

ticketstring

The ticket to which the comment belongs

References: Tickets → id
48 supported33 required9 notes
Accelo
required
Asana
required
Bitbucket
required

The unique identifier for a ticket

BMC Helix
required

The unique identifier for a ticket

Dixa
required
Enchant
required
Freshdesk
required
Front
required
FuseDesk
required
GitLab
required
Gladly
required
Help Scout
required

The unique identifier for a ticket

Hive
required
HubSpot
required
Jira
required
Jira Service Management
required
Kustomer
required
LiveAgent
required
LiveChat
required
Missive
required
Monday.com
required
Podium
required
Puzzel Case Management
required

The unique identifier for a ticket

Richpanel
required
ServiceNow
required

The unique identifier for a ticket

Shortcut
required
SolarWinds Service Desk
required
SurveySparrow Ticket Management
required
Teamwork Project Management
required
Trengo
required

The unique identifier for a ticket

Wrike
required
Zendesk
required
Zoho Projects
required
eDesk
supported

The unique identifier for a ticket

Pivotal Tracker
supported

Set either ticket or collections.

Todoist
supported

Either ticket or collections is required.

Airtable
supported
Azure DevOps
supported
Basecamp
supported
ClickUp
supported
Gorgias
supported
Intercom
supported
Linear
supported
Re:amaze
supported
Salesforce
supported
Trello
supported
YouTrack
supported
Zoho Desk
supported
idstring
required·

The unique identifier for a ticket

workspace_idstring

The unique identifier for a workspace

3 supported3 required
Airtable
required
Azure DevOps
required
Basecamp
required
collection_idstring

The unique identifier for a collection

1 supported1 required
Airtable
required
ticket_idstring

The unique identifier for a ticket

9 supported9 required
Airtable
required
Azure DevOps
required
Basecamp
required
ClickUp
required
Gorgias
required
Intercom
required
Linear
required
Trello
required
Zoho Desk
required
workspaceobject

The unique identifier for a workspace

3 supported3 required
Bitbucket
required
GitLab
required
Zoho Projects
required
collectionsarray
3 supported1 required3 notes
Bitbucket
required

The unique identifier for a ticket

Pivotal Tracker
supported

Collection with type epic is required.

Todoist
supported

Either ticket or collections is required.

idstring

The unique identifier for a collection.

team_idstring

The unique identifier for the team.

1 supported
ClickUp
supported
created_atstring · date-time

The date and time when the comment was created

47 supported
Accelo
supported
Airtable
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Podium
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
is_internalboolean

Set this value as true to get internal comments.

Possible values:
true
18 supported
BMC Helix
supported
Dixa
supported
Enchant
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Kustomer
supported
LiveAgent
supported
Missive
supported
Re:amaze
supported
Salesforce
supported
ServiceNow
supported
Trengo
supported
Zoho Desk
supported
sort_byobject
Possible values:
created_atupdated_at
2 supported
Gorgias
supported
Zoho Projects
supported
created_atstring · date-time

The date and time when the comment was created

Possible values:
ascdesc
1 supported
Gorgias
supported
updated_atstring · date-time

The date and time when the comment was updated

27 supported
Accelo
supported
Airtable
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
Freshdesk
supported
Front
supported
GitLab
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Salesforce
supported
Shortcut
supported
SolarWinds Service Desk
supported
Teamwork Project Management
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zoho Desk
supported
Zoho Projects
supported
is_privateboolean

Whether the comment is private or not

19 supported
Basecamp
supported
BMC Helix
supported
Freshdesk
supported
Front
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Intercom
supported
Jira
supported
LiveAgent
supported
LiveChat
supported
Salesforce
supported
ServiceNow
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Zendesk
supported
Zoho Desk
supported
organizationobject
1 supported
Zoho Projects
supported
idstring

The unique identifier for a organization.

ticket_type
Possible values:
issuetask
1 supported1 required
Zoho Projects
required
Show Truto-specific parameters
integrated_account_idstring · uuid
required·

The ID of the integrated account to use for the request.

Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_formatstring

The format of the response.

  • unified returns the response with unified mappings applied.
  • raw returns the unprocessed, raw response from the remote API.
  • normalized applies the unified mappings and returns the data in a normalized format.
  • stream returns the response as a stream, which is ideal for transmitting large datasets, files, or binary data. Using streaming mode helps to efficiently handle large payloads or real-time data flows without requiring the entire data to be buffered in memory.

Defaults to unified.

Example: unified
Possible values:
unifiedrawnormalizedstream
truto_key_bystring

By default the result attribute is an array of objects. This parameter allows you to specify a field in each result objects to use as key, which transforms the result array into an object with the array items keyed by the field. This is useful for when you want to use the result as a lookup table.

Example: id
truto_ignore_limitboolean

Ignores the limit query parameter.

truto_ignore_remote_databoolean

Excludes the remote_data attribute from the response.

truto_exclude_fieldsstring[]

Array of fields to exclude from the response.

Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_queryRecord<string, any>

Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.

Example: remote_query[foo]=bar

Response Body

next_cursorstring

The cursor to use for the next page of results. Pass this value as next_cursor in the query parameter in the next request to get the next page of results.

resultobject[]

List of Comments

idstring
required·

The unique identifier for a comment

49 supported
Accelo
supported
Airtable
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Podium
supported
Puzzel Case Management
supported
Quickbase for Project Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
attachmentsobject[]

The attachments of the comment

29 supported
Accelo
supported
BMC Helix
supported
Dixa
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gorgias
supported
Help Scout
supported
Hive
supported
HubSpot
supported
Intercom
supported
Kustomer
supported
LiveAgent
supported
LiveChat
supported
Missive
supported
Monday.com
supported
Podium
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Todoist
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Projects
supported
7 properties
content_typestring

The content type of the attachment

created_atstring · date-time

The time when the attachment was created

file_namestring

The attachment's name.

file_urlstring

The URL to download the attachment

idstring

The unique identifier for the attachment

uploaded_byobject

The user who uploaded the attachment

2 properties
idstring

The user who uploaded the attachment

namestring

The user who uploaded the attachment

uploaded_by_typestring

The type of the user who uploaded the attachment

authorobject

The id of the user or contact who created the comment

46 supported
Accelo
supported
Airtable
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Podium
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
4 properties
idstring
required·

The id of the user or contact who created the comment

typestring
required·

Type of the author

Possible values:
usercontactsystem
namestring

The name of the user or contact who created the comment

usernamestring

The username of the user or contact who created the comment

bodystring

The body of the comment

45 supported
Accelo
supported
Airtable
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Podium
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
channelobject

The medium through which the comment was sent.

11 supported
BMC Helix
supported
Dixa
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
Kustomer
supported
Missive
supported
Podium
supported
Puzzel Case Management
supported
Richpanel
supported
Salesforce
supported
3 properties
idstring

The unique identifier for the channel

namestring

The name of the channel

typestring

The type of the channel

created_atstring · date-time

The date and time when the comment was created

47 supported
Accelo
supported
Airtable
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Podium
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
etagstring

The unique identifier for the specific version of the resource.

html_bodystring

The body of the comment in HTML format

26 supported
Accelo
supported
Asana
supported
Bitbucket
supported
BMC Helix
supported
Dixa
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
Hive
supported
HubSpot
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
LiveAgent
supported
Monday.com
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
Teamwork Project Management
supported
Zendesk
supported
Zoho Desk
supported
is_internalboolean

Whether the comment is internal. True for internal notes left by users.

18 supported
BMC Helix
supported
Dixa
supported
Enchant
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Kustomer
supported
LiveAgent
supported
Missive
supported
Re:amaze
supported
Salesforce
supported
ServiceNow
supported
Trengo
supported
Zoho Desk
supported
is_privateboolean

Whether the comment is private or not

19 supported
Basecamp
supported
BMC Helix
supported
Freshdesk
supported
Front
supported
GitLab
supported
Gorgias
supported
Help Scout
supported
HubSpot
supported
Intercom
supported
Jira
supported
LiveAgent
supported
LiveChat
supported
Salesforce
supported
ServiceNow
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Zendesk
supported
Zoho Desk
supported
receiverobject

The id of the user or contact who is receiving the comment

8 supported
Front
supported
FuseDesk
supported
Gorgias
supported
Missive
supported
Podium
supported
Puzzel Case Management
supported
Re:amaze
supported
Trengo
supported
3 properties
idstring
required·

The id of the user or contact who receiving the comment

typestring
required·

Type of the receiver

Possible values:
usercontactsystem
namestring

The name of the user or contact who receiving the comment

remote_dataRecord<string, any>

Raw data returned from the remote API call.

ticketobject

The ticket to which the comment belongs

References: Tickets → id
46 supported
Accelo
supported
Airtable
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
ClickUp
supported
Dixa
supported
eDesk
supported
Enchant
supported
Freshdesk
supported
Front
supported
FuseDesk
supported
GitLab
supported
Gladly
supported
Gorgias
supported
Help Scout
supported
Hive
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
LiveAgent
supported
LiveChat
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Podium
supported
Puzzel Case Management
supported
Re:amaze
supported
Richpanel
supported
Salesforce
supported
ServiceNow
supported
Shortcut
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Todoist
supported
Trello
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zendesk
supported
Zoho Desk
supported
Zoho Projects
supported
1 property
idstring
required·

The unique identifier for a ticket

updated_atstring · date-time

The date and time when the comment was updated

27 supported
Accelo
supported
Airtable
supported
Asana
supported
Azure DevOps
supported
Basecamp
supported
Bitbucket
supported
BMC Helix
supported
Freshdesk
supported
Front
supported
GitLab
supported
Intercom
supported
Jira
supported
Jira Service Management
supported
Kustomer
supported
Linear
supported
Missive
supported
Monday.com
supported
Pivotal Tracker
supported
Salesforce
supported
Shortcut
supported
SolarWinds Service Desk
supported
Teamwork Project Management
supported
Trengo
supported
Wrike
supported
YouTrack
supported
Zoho Desk
supported
Zoho Projects
supported
curl -X GET 'https://api.truto.one/unified/ticketing/comments?integrated_account_id=<integrated_account_id>' \
  -H 'Authorization: Bearer <your_api_token>' \
  -H 'Content-Type: application/json'
const integratedAccountId = '<integrated_account_id>';

const response = await fetch(`https://api.truto.one/unified/ticketing/comments?integrated_account_id=${integratedAccountId}`, {
  method: 'GET',
  headers: {
    'Authorization': 'Bearer <your_api_token>',
    'Content-Type': 'application/json',
  },
});

const data = await response.json();
console.log(data);
import requests

url = "https://api.truto.one/unified/ticketing/comments"
headers = {
    "Authorization": "Bearer <your_api_token>",
    "Content-Type": "application/json",
}
params = {
    "integrated_account_id": "<integrated_account_id>"
}

response = requests.get(url, headers=headers, params=params)
print(response.json())
import Truto from '@truto/truto-ts-sdk';

const truto = new Truto({
  token: '<your_api_token>',
});

const result = await truto.unifiedApi.list(
  'ticketing',
  'comments',
  { integrated_account_id: '<integrated_account_id>' }
);

console.log(result);
import asyncio
from truto_python_sdk import TrutoApi

truto_api = TrutoApi(token="<your_api_token>")

async def main():
    async for item in truto_api.unified_api.list(
        "ticketing",
        "comments",
        {"integrated_account_id": "<integrated_account_id>"}
    ):
        print(item)

asyncio.run(main())