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PATCH /unified/ticketing/tickets/{id}

Path Parameters

idstring
required·

The ID of the resource.

Example: 23423523

Query Parameters

Refer Specifying query parameters in Truto APIs

workspace_id
1 supported1 required
Azure DevOps
required
etagstring

The unique identifier for the specific version of the resource.

2 supported2 required
Microsoft 365
required
Microsoft Planner
required
ticket_typeobject

Type of the ticket

References: TicketTypes → id
Possible values:
conversationissue
11 supported1 required
Planhat
required
Asana
supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
HubSpot
supported
Jira
supported
Pivotal Tracker
supported
SolarWinds Service Desk
supported
Zoho Projects
supported
idstring

The unique identifier for a ticket type

namestring

The name of the ticket type

organizationobject
1 supported
Zoho Projects
supported
idstring

The unique identifier for a organization.

workspaceobject

Workspace associated with the ticket

References: Workspaces → id
9 supported1 required
Zoho Projects
required
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Hive
supported
Microsoft 365
supported
Microsoft Planner
supported
Trello
supported
Zoho Desk
supported
idstring

The unique identifier for a workspace

namestring

The name of the workspace

Show Truto-specific parameters
integrated_account_idstring · uuid
required·

The ID of the integrated account to use for the request.

Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_formatstring

The format of the response.

  • unified returns the response with unified mappings applied.
  • raw returns the unprocessed, raw response from the remote API.
  • normalized applies the unified mappings and returns the data in a normalized format.
  • stream returns the response as a stream, which is ideal for transmitting large datasets, files, or binary data. Using streaming mode helps to efficiently handle large payloads or real-time data flows without requiring the entire data to be buffered in memory.

Defaults to unified.

Example: unified
Possible values:
unifiedrawnormalizedstream
truto_ignore_remote_databoolean

Excludes the remote_data attribute from the response.

truto_exclude_fieldsstring[]

Array of fields to exclude from the response.

Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_queryRecord<string, any>

Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.

Example: remote_query[foo]=bar

Request Body

Refer Writing data using Unified APIs

accountobject

Account associated with the ticket

References: Accounts → id
3 supported
HubSpot
supported
Planhat
supported
Teamwork Project Management
supported
idstring

The unique identifier for a contact

assigneesobject[]

Users assigned to the ticket

References: Users → id
23 supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Planhat
supported
Productboard
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
idstring
required·

The unique identifier for a user

emailsobject[]

The user's email addresses

2 properties
emailstring
required·

The user's email address

typestring

The type of email address

first_namestring

The first name of the user

last_namestring

The last name of the user

namestring

The name of the user

phonesobject[]

The user's phone number

2 properties
numberstring
required·

The user's phone number

typestring

The type of phone number

assigness
1 supported
SurveySparrow Ticket Management
supported
collectionsobject[]

Set either collection or parent_ticket.

References: Collections → id
15 supported1 required
Bitbucket
required
Asana
supported
Hive
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Productboard
supported
SolarWinds Service Desk
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Projects
supported
idstring
required·

The unique identifier for a collection

typestring
required·

The type of the collection

Possible values:
componentproduct
namestring

The name of the collection

completed_atstring · date-time

Time at which the ticket was completed

9 supported
Asana
supported
Azure DevOps
supported
Gorgias
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Wrike
supported
Zoho Projects
supported
contactobject

Contact associated with the ticket

References: Contacts → id
7 supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
HubSpot
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Zoho Desk
supported
idstring
required·

The unique identifier for a contact

emailsobject[]

The emails of the contact

2 properties
emailstring
required·

The email of the contact

typestring

The type of the email

first_namestring

The first name of the contact

last_namestring

The last name of the contact

namestring

The name of the contact

phonesobject[]

The contact's phone number

2 properties
numberstring
required·

The contact's phone number

typestring

The type of phone number

created_atstring · date-time

Time at which the ticket was created

23 supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Planhat
supported
Productboard
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
created_byobject

User or contact who created the ticket

16 supported
Azure DevOps
supported
Bitbucket
supported
Gorgias
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Zoho Desk
supported
Zoho Projects
supported
idstring

The unique identifier for a user

namestring

The name of the user

typestring

The type of the user

Possible values:
usercontact
custom_fieldsRecord<string, any>

Custom fields to set on the ticket

10 supported
Asana
supported
Azure DevOps
supported
Hive
supported
HubSpot
supported
Jira
supported
Planhat
supported
Quickbase for Project Management
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Wrike
supported
descriptionstring

Description of the ticket

22 supported1 required
BMC Helix
required
Asana
supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Jira
supported
Pivotal Tracker
supported
Planhat
supported
Productboard
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
due_datestring · date-time

Due date of the ticket

15 supported
Asana
supported
Freshdesk
supported
Hive
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
html_descriptionstring · html

The HTML description of the task

1 supported
Asana
supported
itemsobject
1 supported
Helpshift
supported
emailsobject[]

The user's email addresses

2 properties
emailstring
required·

The user's email address

typestring

The type of email address

idstring
namestring
languagesstring[]

Languages of the ticket

3 supported
Gorgias
supported
Todoist
supported
Zoho Desk
supported
namestring

The name of the ticket

23 supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Planhat
supported
Productboard
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
numberstring

An optional ticket number maintained by the system.

6 supported
Enchant
supported
Gorgias
supported
Hive
supported
SolarWinds Service Desk
supported
Zoho Desk
supported
Zoho Projects
supported
parent
1 supported
Jira
supported
parent_ticketobject

Set either collection or parent_ticket.

References: Tickets → id
9 supported
Asana
supported
Azure DevOps
supported
Hive
supported
Jira
supported
Productboard
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Wrike
supported
idstring

The unique identifier for a ticket

namestring

The name of the ticket

priorityobject

Priority of the ticket

18 supported
Azure DevOps
supported
Bitbucket
supported
Freshdesk
supported
Gorgias
supported
Hive
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
idstring
required·

The unique identifier for a priority

namestring

The name of the priority

remote_dataRecord<string, any>

Any additional data that should be passed as part of the request body. This data is not transformed by Truto and is passed as is to the remote API.

sourceobject

The source of the ticket

6 supported
Enchant
supported
Freshdesk
supported
Helpshift
supported
HubSpot
supported
SurveySparrow Ticket Management
supported
Zoho Projects
supported
idstring

The unique identifier for a source

namestring

The name of the source

statusobject

Status supports only for issue ticket type.

Possible values:
pendingcompletedapprovedrejectedchanges_requestedopenclosedpendingspamtrashopenclosed+ 11 more
20 supported
Enchant
supported
openclosedpendingspamtrash
Gorgias
supported
openclosed
Hive
supported
activependingcompleted
Pivotal Tracker
supported
openactivecompletedpendingresolvedclosedacceptedplanned
Azure DevOps
supported
Bitbucket
supported
Freshdesk
supported
Helpshift
supported
HubSpot
supported
Jira
supported
Planhat
supported
Productboard
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
idstring
required·

The unique identifier for a status

namestring

The name of the status

Possible values:
activeclosedopenpendingspamresolvedarchiveddeletedcompleted
tagsobject[]

Tags associated with the ticket

References: Tags → id
13 supported
Asana
supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
Helpshift
supported
Hive
supported
Jira
supported
Pivotal Tracker
supported
SolarWinds Service Desk
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Zoho Projects
supported
namestring
required·

The name of the tag

idstring

The unique identifier for a tag

teamobject

Team associated with the ticket

References: Teams → id
5 supported
Enchant
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Zoho Desk
supported
idstring

The unique identifier for a team

namestring

The name of the team

ticket_typeobject

The type of the ticket.

References: TicketTypes → id
Possible values:
default_taskmilestonesectionapproval
11 supported
Asana
supported
default_taskmilestonesectionapproval
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
HubSpot
supported
Jira
supported
Pivotal Tracker
supported
Planhat
supported
SolarWinds Service Desk
supported
Zoho Projects
supported
idstring
required·

The unique identifier for a ticket type

namestring

The name of the ticket type

updated_atstring · date-time

Time at which the ticket was last updated

20 supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Jira
supported
Pivotal Tracker
supported
Planhat
supported
Productboard
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
workspacestring

The unique identifier for the workspace. Required if collections is not provided.

References: Workspaces → id
9 supported1 required
Bitbucket
required
Azure DevOps
supported
Enchant
supported
Hive
supported
Microsoft 365
supported
Microsoft Planner
supported
Trello
supported
Zoho Desk
supported
Zoho Projects
supported
idstring

The unique identifier for a workspace

namestring

The name of the workspace

Response Body

idstring
required·

The unique identifier for a ticket

25 supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
Help Scout
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Planhat
supported
Productboard
supported
Quickbase for Project Management
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
accountobject

Account associated with the ticket

References: Accounts → id
3 supported
HubSpot
supported
Planhat
supported
Teamwork Project Management
supported
idstring

The unique identifier for a contact

additional_contactsobject[]

Additional Contacts associated with the ticket

References: Contacts → id
1 supported
HubSpot
supported
emailsobject[]

The emails of the contact

2 properties
emailstring
required·

The email of the contact

typestring

The type of the email

first_namestring

The first name of the contact

idstring

The unique identifier for a contact

last_namestring

The last name of the contact

namestring

The name of the contact

phonesobject[]

The contact's phone number

2 properties
numberstring
required·

The contact's phone number

typestring

The type of phone number

assigneesobject[]

Users assigned to the ticket

References: Users → id
23 supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Planhat
supported
Productboard
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
emailsobject[]

The user's email addresses

2 properties
emailstring
required·

The user's email address

typestring

The type of email address

first_namestring

The first name of the user

idstring

The unique identifier for a user

last_namestring

The last name of the user

namestring

The name of the user

phonesobject[]

The user's phone number

2 properties
numberstring
required·

The user's phone number

typestring

The type of phone number

attachmentsobject[]

Attachments associated with the ticket

References: Attachments → id
5 supported
Asana
supported
Freshdesk
supported
Jira
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
file_namestring

The name of the attachment

file_urlstring

The url of the attachment

idstring

The unique identifier for an attachment

collectionsobject[]

Collections associated with the ticket

References: Collections → id
15 supported
Asana
supported
Bitbucket
supported
Hive
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Productboard
supported
SolarWinds Service Desk
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Projects
supported
idstring

The unique identifier for a collection

namestring

The name of the collection

typestring

The type of the collection

completed_atstring · date-time

Time at which the ticket was completed

9 supported
Asana
supported
Azure DevOps
supported
Gorgias
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Wrike
supported
Zoho Projects
supported
contactobject

Contact associated with the ticket

References: Contacts → id
7 supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
HubSpot
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Zoho Desk
supported
emailsobject[]

The emails of the contact

2 properties
emailstring
required·

The email of the contact

typestring

The type of the email

first_namestring

The first name of the contact

idstring

The unique identifier for a contact

last_namestring

The last name of the contact

namestring

The name of the contact

phonesobject[]

The contact's phone number

2 properties
numberstring
required·

The contact's phone number

typestring

The type of phone number

conversationsobject[]

Conversations associated with the ticket

1 supported
HubSpot
supported
idstring

The unique identifier for a conversation

namestring

The name of the conversation

typestring

The type of the conversation

created_atstring · date-time

Time at which the ticket was created

23 supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Planhat
supported
Productboard
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
created_byobject

User or contact who created the ticket

16 supported
Azure DevOps
supported
Bitbucket
supported
Gorgias
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Zoho Desk
supported
Zoho Projects
supported
idstring

The unique identifier for a user

namestring

The name of the user

typestring

The type of the user

Possible values:
usercontact
custom_fieldsRecord<string, any>

All the custom fields present on the ticket

10 supported
Asana
supported
Azure DevOps
supported
Hive
supported
HubSpot
supported
Jira
supported
Planhat
supported
Quickbase for Project Management
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Wrike
supported
descriptionstring

Description of the ticket

21 supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Jira
supported
Pivotal Tracker
supported
Planhat
supported
Productboard
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
due_datestring · date-time

Due date of the ticket

15 supported
Asana
supported
Freshdesk
supported
Hive
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
etagstring

The unique identifier for the specific version of the resource.

2 supported
Microsoft 365
supported
Microsoft Planner
supported
is_unreadboolean

Whether the ticket is unread

1 supported
Gorgias
supported
languagesstring[]

Languages of the ticket

3 supported
Gorgias
supported
Todoist
supported
Zoho Desk
supported
namestring

The name of the ticket

23 supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
Planhat
supported
Productboard
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
numberstring

An optional ticket number maintained by the system.

6 supported
Enchant
supported
Gorgias
supported
Hive
supported
SolarWinds Service Desk
supported
Zoho Desk
supported
Zoho Projects
supported
parent_ticketobject

Parent ticket associated with the ticket

References: Tickets → id
9 supported
Asana
supported
Azure DevOps
supported
Hive
supported
Jira
supported
Productboard
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Wrike
supported
idstring

The unique identifier for a ticket

namestring

The name of the ticket

priorityobject

Priority of the ticket

18 supported
Azure DevOps
supported
Bitbucket
supported
Freshdesk
supported
Gorgias
supported
Hive
supported
HubSpot
supported
Jira
supported
Microsoft 365
supported
Microsoft Planner
supported
Pivotal Tracker
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
idstring

The unique identifier for a priority

namestring

The name of the priority

remote_dataRecord<string, any>

Raw data returned from the remote API call.

sourceobject

The source of the ticket

6 supported
Enchant
supported
Freshdesk
supported
Helpshift
supported
HubSpot
supported
SurveySparrow Ticket Management
supported
Zoho Projects
supported
idstring

The unique identifier for a source

namestring

The name of the source

statusobject

The status of the ticket

20 supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Jira
supported
Pivotal Tracker
supported
Planhat
supported
Productboard
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
idstring

The unique identifier for a status

namestring

The name of the status

Possible values:
activeclosedopenpendingspamresolvedarchiveddeletedcompleted
tagsobject[]

Tags associated with the ticket

References: Tags → id
13 supported
Asana
supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
Helpshift
supported
Hive
supported
Jira
supported
Pivotal Tracker
supported
SolarWinds Service Desk
supported
Teamwork Project Management
supported
Todoist
supported
Trello
supported
Zoho Projects
supported
idstring

The unique identifier for a tag

namestring

The name of the tag

teamobject

Team associated with the ticket

References: Teams → id
5 supported
Enchant
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Zoho Desk
supported
idstring

The unique identifier for a team

namestring

The name of the team

ticket_typeobject

Type of the ticket

References: TicketTypes → id
11 supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
HubSpot
supported
Jira
supported
Pivotal Tracker
supported
Planhat
supported
SolarWinds Service Desk
supported
Zoho Projects
supported
idstring

The unique identifier for a ticket type

namestring

The name of the ticket type

ticket_urlstring

URL of the ticket

13 supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Jira
supported
Pivotal Tracker
supported
Productboard
supported
SolarWinds Service Desk
supported
Todoist
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
updated_atstring · date-time

Time at which the ticket was last updated

20 supported
Asana
supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Freshdesk
supported
Gorgias
supported
Helpshift
supported
Hive
supported
HubSpot
supported
Jira
supported
Pivotal Tracker
supported
Planhat
supported
Productboard
supported
SolarWinds Service Desk
supported
SurveySparrow Ticket Management
supported
Teamwork Project Management
supported
Trello
supported
Wrike
supported
Zoho Desk
supported
Zoho Projects
supported
workspaceobject

Workspace associated with the ticket

References: Workspaces → id
9 supported
Azure DevOps
supported
Bitbucket
supported
Enchant
supported
Hive
supported
Microsoft 365
supported
Microsoft Planner
supported
Trello
supported
Zoho Desk
supported
Zoho Projects
supported
idstring

The unique identifier for a workspace

namestring

The name of the workspace

curl -X PATCH 'https://api.truto.one/unified/ticketing/tickets/{id}?integrated_account_id=<integrated_account_id>' \
  -H 'Authorization: Bearer <your_api_token>' \
  -H 'Content-Type: application/json' \
  -d '{
  "name": "your_name",
  "assignees": [],
  "status": "pending",
  "due_date": "your_due_date",
  "ticket_type": "default_task",
  "description": "your_description",
  "html_description": "your_html_description",
  "parent_ticket": {},
  "workspace": "your_workspace",
  "priority": {},
  "custom_fields": {},
  "collections": [],
  "contact": {},
  "team": {},
  "account": {},
  "tags": [],
  "source": {},
  "completed_at": "your_completed_at",
  "created_at": "your_created_at",
  "updated_at": "your_updated_at",
  "number": "your_number",
  "languages": [],
  "items": {},
  "created_by": {},
  "remote_data": {}
}'
const integratedAccountId = '<integrated_account_id>';

const body = {
  "name": "your_name",
  "assignees": [],
  "status": "pending",
  "due_date": "your_due_date",
  "ticket_type": "default_task",
  "description": "your_description",
  "html_description": "your_html_description",
  "parent_ticket": {},
  "workspace": "your_workspace",
  "priority": {},
  "custom_fields": {},
  "collections": [],
  "contact": {},
  "team": {},
  "account": {},
  "tags": [],
  "source": {},
  "completed_at": "your_completed_at",
  "created_at": "your_created_at",
  "updated_at": "your_updated_at",
  "number": "your_number",
  "languages": [],
  "items": {},
  "created_by": {},
  "remote_data": {}
};

const response = await fetch(`https://api.truto.one/unified/ticketing/tickets/{id}?integrated_account_id=${integratedAccountId}`, {
  method: 'PATCH',
  headers: {
    'Authorization': 'Bearer <your_api_token>',
    'Content-Type': 'application/json',
  },
  body: JSON.stringify(body),
});

const data = await response.json();
console.log(data);
import requests

url = "https://api.truto.one/unified/ticketing/tickets/{id}"
headers = {
    "Authorization": "Bearer <your_api_token>",
    "Content-Type": "application/json",
}
params = {
    "integrated_account_id": "<integrated_account_id>"
}
payload = {
    "name": "your_name",
    "assignees": [],
    "status": "pending",
    "due_date": "your_due_date",
    "ticket_type": "default_task",
    "description": "your_description",
    "html_description": "your_html_description",
    "parent_ticket": {},
    "workspace": "your_workspace",
    "priority": {},
    "custom_fields": {},
    "collections": [],
    "contact": {},
    "team": {},
    "account": {},
    "tags": [],
    "source": {},
    "completed_at": "your_completed_at",
    "created_at": "your_created_at",
    "updated_at": "your_updated_at",
    "number": "your_number",
    "languages": [],
    "items": {},
    "created_by": {},
    "remote_data": {}
}

response = requests.patch(url, headers=headers, params=params, json=payload)
print(response.json())
import Truto from '@truto/truto-ts-sdk';

const truto = new Truto({
  token: '<your_api_token>',
});

const result = await truto.unifiedApi.update(
  'ticketing',
  'tickets',
  '<resource_id>',
  {
  "name": "your_name",
  "assignees": [],
  "status": "pending",
  "due_date": "your_due_date",
  "ticket_type": "default_task",
  "description": "your_description",
  "html_description": "your_html_description",
  "parent_ticket": {},
  "workspace": "your_workspace",
  "priority": {},
  "custom_fields": {},
  "collections": [],
  "contact": {},
  "team": {},
  "account": {},
  "tags": [],
  "source": {},
  "completed_at": "your_completed_at",
  "created_at": "your_created_at",
  "updated_at": "your_updated_at",
  "number": "your_number",
  "languages": [],
  "items": {},
  "created_by": {},
  "remote_data": {}
},
  { integrated_account_id: '<integrated_account_id>' }
);

console.log(result);
import asyncio
from truto_python_sdk import TrutoApi

truto_api = TrutoApi(token="<your_api_token>")

async def main():
    result = await truto_api.unified_api.update(
        "ticketing",
        "tickets",
        "<resource_id>",
        {
        "name": "your_name",
        "assignees": [],
        "status": "pending",
        "due_date": "your_due_date",
        "ticket_type": "default_task",
        "description": "your_description",
        "html_description": "your_html_description",
        "parent_ticket": {},
        "workspace": "your_workspace",
        "priority": {},
        "custom_fields": {},
        "collections": [],
        "contact": {},
        "team": {},
        "account": {},
        "tags": [],
        "source": {},
        "completed_at": "your_completed_at",
        "created_at": "your_created_at",
        "updated_at": "your_updated_at",
        "number": "your_number",
        "languages": [],
        "items": {},
        "created_by": {},
        "remote_data": {}
},
        {"integrated_account_id": "<integrated_account_id>"}
    )
    print(result)

asyncio.run(main())