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Zendesk

Install Zendesk integration

The Zendesk integration can be found here. Please install it in your environments before proceeding with the steps below.

Connecting a Zendesk account

Warning
  • Administartor or Agent role is required to use this API

  1. Click on Connect Account Click connect account

  2. Type in a value for the Tenant ID. This can be any ID of your choosing. And then click on Get connection link Get connection link

  3. A new link will be generated. Clicking on the link will open a new tab with the list of integrations. You can share this link with your customers too, and they will be able to connect their Zendesk account. Share connection link

  4. Select Zendesk Select Zendesk

Finding your Zendesk Subdomain

  1. You'll now be asked for your Zendesk Subdomain (for instructions on how to find your Zendesk Subdomain, visit this link). Fill in the details and click Connect.

  2. Voila! You should now see a connection successful message. You can now close this tab.

  3. Go to your Truto account and you should see the new Zendesk integration under Integrated Accounts. Click on the Account ID to view the details and initiate API calls.